Service Now Admin

4 weeks ago


Pune, India Innovecture Full time

**About Innovecture**

Innovecture, a U.S. based Information Technology and Management Consulting company, founded in 2007, brings a wealth of expertise and experience in Technology Consulting and Technology Services across various technologies and across multiple industry domains. With innovation embedded in its consulting and services approach, Innovecture has delivered great results for its Fortune 500 clients. With development centres in Salt Lake City, USA and Pune, India, Innovecture leverages the Global Agile Delivery model effectively to deliver the projects within time and budget. Our best-in-class processes and people ensure the highest quality deliverable

**Role - Service Now Admin**

**Experience - 5 - 7 years**

**Location - Pune/Mumbai**

**Roles & Responsibilities -**
- Manage Users / Group access / Access control lists.
- Creating import sets, transform maps, transform scripts etc.
- Import and Parse Excel and CSV files.
- Good to have knowledge on implementation of Service Portal
- Perform ServiceNow upgrades.
- Produce high quality technical design documentation.
- Working in conjunction with Business Analyst and customer representatives to define technical solutions for new projects, enhancement, and defects.
- Must demonstrate good judgment and pragmatic approach.
- ServiceNow Admin and Developer experience

**Good to have -**
- ServiceNow CSA certification
- 6+ years of experience in tier 1 or 2 IT services companies
- Knowledge of ServiceNow ITSM Module
- Experience with Service Portal
- Excellent communication and presentation skills
- Ability to multitask and liaise with multiple stakeholders.
- Strong interpersonal skills and demonstrated ability to build professional relationships.
- Excellent Problem-solving skills with innovative and proactive approach
- Ability to identify process improvement opportunities.
- Adaptability to change.


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