Customer Relationship Executive

2 months ago


Ernakulam District Kerala, India ZEAK US Full time

**Job Summary**: The Customer Relations Executive is responsible for ensuring a high level of customer satisfaction by managing inquiries, resolving issues, and providing support. This role involves building strong relationships with customers, understanding their needs, and advocating for them within the organization.

**Key Responsibilities**:

- **Customer Support**:

- Provide accurate information about products and services.
- **Issue Resolution**:

- Address customer complaints and concerns with empathy and effective problem-solving skills.
- Collaborate with other departments to resolve complex issues.
- **Relationship Management**:

- Build and maintain strong relationships with customers to encourage loyalty and repeat business.
- Follow up with customers to ensure their satisfaction and gather feedback.

**Requirements**:
1 year above experience in NBFC Nidhi

Salary Negotiable

Pay: From ₹12,000.00 per month

Schedule:

- Day shift

Work Location: In person



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