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Call Center Executive

7 months ago

Bengaluru, India IndusViva Health Sciences Pvt Ltd Full time

**Job description**

The Executive will handle either of the 3 roles or a combination mentioned below as per the department's requirement.

Inbound Calls: The executive will receive the calls at the DCS call center and respond to the queries of the distributors or raise tickets as per the severity of the calls.

Outbound Calls: Executive will out call distributor as part for retention activities - Proactive / reactive in nature. They would identify the reason, why distributor is inactive and propose solutions /convince them to return back to business.

Backend support - Respond to Mails and Tickets: Provide resolution to the mails received from the distributor. Raise and follow-up on tickets raised to other departments.

Educational Qualification: PUC / Graduate

Experience: 6 Months to 1Year or more years of experience, in Call centre/BPO. Previous Experience with MLM companies in distributor support roles will be added advantage Attributes,

Skill Sets: Good Communication skills, Language Proficiency Telugu, Kanada and English

Good Computer skills - MS Office. Additional Responsibilities: Verify the documents of the distributors uploaded as per the KYC policy.

**Job Types**: Full-time, Regular / Permanent

**Salary**: From ₹16,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Bengaluru - 560046, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- minimum 1 yr exp is mandatory: 1 year (preferred)

**Language**:

- Telugu (preferred)
- Kanada (preferred)
- English (preferred)
- Hindi (preferred)