Nursing Incharge

3 weeks ago

Mumbai, India Nightingales Home Health Services, Bangalore Full time

Manage a team size of 50 Care Givers - Both Male & Female.

Follow-up with the Bedside queries forwarded from Customer Care.

Track the leads and make sure all customers are updated and close the leads.

Attend to walk-in customers with regards to Bedside Care Services

Ø Once the customer agrees to take the service, the Team lead would visit the customer

place and

do an assessment and hand over the Care Giver to the Customer.

Ø Explaining the NHHS policies, procedures, do’s and don’ts to the customers as

well as customers while deploying

Ø Filling up the Customer agreement form for the customer.

Ø Preparing the Work orders for the Care Give while signing up for new service

Ø Collecting advance payments while signing for the 1 st time and issuing bill and the

receipts for the

customers

Ø Filing the agreement forms and manage the forms as per the files (Active /

Discontinued)

Ø Entering the new customer contract with all the relevant details on the software

Ø Maintain daily attendance for the Care Givers on the XL sheet and software

Ø Fortnightly calls to the Care Giver checking on their wearabouts, services and welfare.

Addressing their grievances if any at first level related to their salary or work conditions

etc.

Ø Manage leaves/replacements of Care Givers. Arrange transport for

leaves/replacements

discontinuation of service.

Ø To see training/learning are understood and implemented to ensure quality.

Ø addressing customer concerns if any raised by ops or CRM team on priority and give

solutions for

any issues

Ø Home visits for the existing customer and meet Customer and Care Giver - Once in a

month/per

customer.

Ø Once customer discontinue, update details on the Refund tracker to the customers and

also

follow up with finance for the refund.

Ø Maintain the exit tracker for the Care Givers

Ø Process the exit forms for the Care Giver to the Manager - Bedside Care

Ø Uniform distribution to the Care Givers and also ensure they wear it from 9 am -6 pm.

Ø Coordinating with the Warden for any hostel requirements for the Care Giver

Ø Act quickly on any emergencies either for the Customers or Care Givers

Ø Follow up on the outstanding that is shared by the Finance Team (More than 30 days

bucket)

Required Qualifications : GNM or Bsc Nursing

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹30,000.00 - ₹40,000.00 per month

Schedule:

- Morning shift

**Experience**:

- total work: 5 years (required)

**Speak with the employer**
+91 8884462821

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