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Phone Banking Officer
4 weeks ago
**Responsibilities**:
- Handle a high volume of incoming calls and respond to customer queries in a professional and timely manner.
- Provide information about our products and services, and promote them to customers.
- Identify customer needs and offer solutions that meet their requirements.
- Follow up with customers to ensure their issues are resolved satisfactorily.
- Meet performance metrics such as call handling time, customer satisfaction, and sales targets.
- Participate in training sessions to improve product knowledge, customer service skills, and sales techniques.
**Requirements**:
- Fluency in Tamil and Telugu is a must.
- Proven experience in customer service or sales, preferably in the banking or financial services industry.
- Excellent communication and interpersonal skills.
- Ability to handle a high volume of calls and work under pressure.
- Strong problem-solving skills and attention to detail.
- Good computer skills, including proficiency in Microsoft Office.
- Ability to work in shifts, including evenings and weekends.
- Knowledge of banking products and services is a plus.
**Benefits**:
- Competitive salary and benefits package.
- Opportunity to work with a reputable bank and gain valuable experience in the banking industry.
- Training and development programs to enhance your skills and knowledge.
- Opportunities for career advancement within the bank.
**Salary**: ₹18,000.00 - ₹25,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Mohali, Punjab: Reliably commute or planning to relocate before starting work (preferred)
Application Question(s):
- What is Your Total work Experience?
- Health insurance
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