Social Media Executive

5 months ago


Vadodara Gujarat, India Neo Full time

**Key Responsibilities**:

- **Social Media Management**:

- Develop, Prepare post (Post Designing) and execute social media strategies to increase brand awareness, engagement, and followers.
- Create and curate engaging content for social media platforms such as Facebook, Twitter, Instagram, LinkedIn, etc.
- Monitor social media channels for comments, messages, and mentions, and respond promptly and professionally.
- Analyze social media metrics and performance to optimize content and strategies for maximum impact.
- Stay up-to-date with the latest social media trends, tools, and best practices.
- **Customer Care**:

- Act as the primary point of contact for customer inquiries, feedback, and complaints received via social media channels.
- Provide timely and helpful responses to customers, addressing their questions, concerns, and issues effectively.
- Collaborate with other departments to resolve customer queries and ensure a seamless customer experience.
- Maintain a positive and empathetic attitude towards customers, demonstrating a commitment to customer satisfaction.
- Escalate complex issues to the appropriate teams or management when necessary.

**Salary**: ₹10,000.00 - ₹15,000.00 per month

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- Social media marketing: 1 year (preferred)
- total work: 1 year (preferred)

License/Certification:

- Digital marketing (preferred)

Work Location: In person


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