Computer Operator Customer Service Wfh
1 week ago
At Jollyfree Technical Llp, we thrive on innovation, creativity, and teamwork. If you are passionate about customer service and want to work in a dynamic environment, Jollyfree Technical Llp may be the perfect place for you.
**Responsibilities**:
- Troubleshoot technical issues and provide solutions in a timely manner
- Maintain customer records and documentation of actions taken to resolve inquiries
- Liaise with internal teams to ensure the timely resolution of complex customer inquiries
- Meet or exceed individual and team performance metrics
- Participate in training and development activities to ensure knowledge of products and services
- Contribute to the development and implementation of new processes and procedures
**Requirements**:
- High school diploma or equivalent required, some college preferred
- At least 2 years of professional experience in customer service or technical support
- Excellent communication skills with the ability to communicate complex technical information to non-experts
- Strong customer relationship skills and attention to detail
- Ability to work flexible hours
- Familiarity with help desk support software and customer management systems
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