Customer Relations Executive
3 weeks ago
As a Customer Relations Executive in a retail store, your role is crucial in maintaining positive relationships with customers and ensuring their satisfaction. Here are some key responsibilities and skills associated with this role:
**Responsibilities**:
**Customer Engagement**
- Greet customers warmly and assist them in a friendly manner.
- Act as a point of contact for customers, addressing inquiries, and providing product information.
**Issue Resolution**
- Handle customer complaints or concerns promptly and professionally.
- Work towards resolving issues to the customer's satisfaction.
**Communication**
- Ensure that customers are informed about promotions, discounts, and other relevant information.
**Sales Skills**
- Basic sales skills to identify opportunities for upselling and cross-selling.
**Note**: this is a immediate requirement, therefore minimum or no notice period are preferred.
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
Ability to Commute:
- Thiruvananthapuram, Kerala (required)
Ability to Relocate:
- Thiruvananthapuram, Kerala: Relocate before starting work (required)
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