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Order to Cash Associates

4 weeks ago

Noida Uttar Pradesh, India Kiara Infotech Full time

English speaking is must)**

**Location**: Sector-62, Noida

**Job Type**:Full-time, Night Shift (6:30 PM to 3:30 AM)

Experience: 2-3 years

**Key Responsibilities**:

- **Order Management**:

- Receive, review, and process customer orders, ensuring they comply with terms and agreements.
- Coordinate with the sales, inventory, and logistics teams to confirm product availability and delivery timelines.
- Ensure proper documentation for each order (e.g., purchase orders, sales agreements).
- **Order Fulfillment & Shipment Coordination**:

- Track and manage the order fulfillment process to ensure timely and accurate deliveries.
- Coordinate with the logistics team to manage shipping details and address any delays or issues.
- Communicate with customers about delivery schedules, tracking information, and potential delays.
- **Billing & Invoicing**:

- Prepare and send accurate invoices based on completed orders and delivery details.
- Ensure that all invoices reflect correct prices, taxes, discounts, and terms of payment.
- Resolve any billing discrepancies in collaboration with finance and sales teams.
- **Accounts Receivable & Payment Collection**:

- Monitor outstanding invoices and follow up with customers for timely payments.
- **Credit Management**:

- Review customer credit limits and assess the financial risk associated with new or large orders.
- Coordinate with the finance team to set appropriate credit terms and policies for customers.
- Address overdue invoices by initiating collections processes or engaging in negotiations.
- **Customer Relationship Management**:

- Serve as the point of contact for customers regarding orders, billing inquiries, and payment status.
- Resolve customer issues related to orders, deliveries, and payments efficiently and professionally.
- Maintain positive relationships with key customers to ensure smooth transactions and repeat business.
- **Reporting & Analysis**:

- Generate regular reports on order status, payment collections, overdue invoices, and cash flow.
- Track key performance indicators (KPIs) for the O2C process, such as Days Sales Outstanding (DSO).
- Identify process bottlenecks and recommend improvements to streamline operations.
- **Compliance & Documentation**:

- Ensure all O2C activities comply with company policies, legal requirements, and industry regulations.
- Maintain accurate records of all transactions, including contracts, purchase orders, and communications.

**Key Requirements**:

- 2-3 years of experience in order processing, O2C, operations executive, or a similar role.
- Excellent verbal and written communication skills in English are a must.
- Ability to work during night shifts.
- Strong attention to detail and ability to multitask in a fast-paced environment.
- Problem-solving mindset and proactive approach to managing operational challenges.

**What We Offer**:

- Competitive salary and benefits
- Opportunity for growth within the company
- A dynamic and supportive work environment

**How to Apply**:
Pay: ₹30,000.00 - ₹40,000.00 per month

Schedule:

- Night shift
- US shift

**Experience**:

- Order management system: 2 years (preferred)

Work Location: In person

Application Deadline: 07/10/2024