Fresher Customer Care
2 months ago
We believe in providing a positive and nurturing work environment for our employees, where creativity, innovation, and dedication are valued. As a leading player in the industry, we are expanding our team and looking for enthusiastic and motivated individuals to join us as Customer Service Representatives (Telecallers).
**Key Responsibilities**:
- Make outbound calls to prospective and existing customers to promote our products/services.
- Handle inbound calls and assist customers with their queries, concerns, and requests.
- Provide accurate information about products/services and address customer inquiries effectively.
- Maintain a high level of professionalism and customer service orientation in all interactions.
- Document and update customer records with accurate information.
- Follow communication scripts and guidelines to ensure consistency and quality in customer interactions.
- Collaborate with team members and other departments to resolve customer issues.
- Achieve and exceed individual and team performance targets.
**Job Types**: Full-time, Fresher
**Salary**: ₹11,000.00 - ₹13,000.00 per month
**Benefits**:
- Health insurance
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Language**:
- English (required)
Ability to Commute:
- Salt Lake, Kolkata, West Bengal (required)
Work Location: In person
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