Fraud Officer

7 days ago

Mumbai, India Citi Full time

Fraud Prevention Officer

Business/ Department Objectives

Job Responsibilities:

- Managing the Pre & Post Acquisition sampling and verification process for Credit Cards, PL, CitiBusiness & Mortgage loans.
- Review sampling reports sent by outsourced vendors and provide the same to Credit Initiation teams post validation.
- Review the market / internal alerts received for appropriate actions & ensure that fraudulent credit card/loan doesn’t get booked.
- Manage Vendors/Vendor employees to ensure sampling is done on time and the verification reports are provided within TAT.
- Ensure there are Nil instances of non-compliance to local or global applicable regulatory mandates.
- Provide MIS including analysis on actual performance against targets on routine basis.
- Responsible for imparting the Fraud awareness training to various internal stakeholders like Business and Sales team on regular intervals.
- Ensure strict compliance of controls as per Citi policies & procedures across FRM vendors.
- Complete oversight on Sales DSA and other High Risk Vendor audits.
- Managing & strictly adhering to the stipulated TAT on Investigation & prevention activities, with priority focus on Regulatory and Escalation channel referrals.
- Require excellent investigation, report writing & decision-making skills.
- Escalate Fraud concerns or any significant suspicious activities to senior management
- Ensure compliance with highest standards of regulatory conduct & compliance practices as defined by internal & external requirements.
- Display exemplary conduct & live by Citi values and code of Conduct.
- Investigation of Application fraud and 3DS transaction disputes.
- Liaison and engagement with LEA (law enforcement agency) officials as and when needed for Official work.
- Effectively & collaboratively identify, escalate, mitigate& resolve risk, conduct & compliance matters.
- Maintain a good rapport with FRM unit of competition Banks at location level

Financial/ Budgetary:

- Ensure that the vendor costs are reduced basis rationalization & ensure that cost efficiency is maintained
- Provide necessary support towards maintaining Fraud Loss & expense budget as planned

Key Deliverables:

- Sampling & Post disbursal verification report Quality & TAT
- Minimal or Nil Customer Escalations
- Outsourced vendor Reviews (FRM & DSAs)
- **Job Family Group**:
Operations - Services
- **Job Family**:
Fraud Operations
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.

View the **EEO Policy Statement**.

View the **Pay Transparency Posting

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