Tele Counsellor/ Tele Caller

3 weeks ago

Gurgaon, India Cryoviva Biotech Pvt Ltd Full time

**Job Title: - Counsellor/ Tele caller**:

- **Location: - Gurgaon**:

- **Duration: - Full Time (Onsite)**
- Initiating sales with expecting parents over the phone.
- Asking inquiries to interact with clients and keep the speech communication
going.
- Listening to the customers has to generate referrals.
- Gathering and documenting client info, payment ways and enrollment
- Answering customers queries on the plan.
- Meeting sales expectations.
- Expecting patients through detailed conversations and observations to determine
the conversations.
- Discussing the plan with your client on a regular basis till enrolment.
- Recording the client's progress and guiding them as per the needs.
- Responsible for handling a team consisting of verification, support, collection
coordination & CRM tele calling team
- Supervising & ensuring that the company working, reporting & business related
protocol is adhered to by your team members.
- Responsible for receiving calls, mails from clients/ prospects on queries/ complaints
& provide speedy resolution by coordinating with other departments.
- Responsible for calling & mail clients for payment recovery.
- Coordinate with sales for generating leads.
- **Essential Requirements**:
1. Excellent communication skills.
2. Creative thinking skills.
3. The patience and skill to interact with customers in speech communication.
4. Good sales ability.
5. Excellent social and drawback finding skills.
6. The ability to handle rejection and stress in soliciting customers.
7. Answering phones and explaining the plans and services offered by the
company.
8. Asking questions to the customer and understanding their needs.
9. Maintaining the database of the customers on a regular basis.
10. Suggesting solutions based on customer’s needs and requirements

**Salary**: ₹250,000.00 - ₹350,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus
- Quarterly bonus

**Speak with the employer**
+91 9958877837

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