![Hemocean outsourcing](https://media.trabajo.org/img/noimg.jpg)
Mail and Voice Process
7 days ago
Roles and Responsibilities:
- Handle all customer queries and complaints raised on the social platforms like Facebook, Instagram, LinkedIn, Twitter and reviews on Play / Appstore etc.
- Connect with the customers through Call / E-Mail / Social platforms to provide the best possible resolution.
- Understand the customer grievances and provide appropriate resolution.
- Liaising with different verticals to get the end resolution for the customer.
- Solving/answering prospect and customer issues, complaints, questions/queries in close coordination with the other departments.
- Take a customer-focused approach to handle complaints and escalations.
- Strong follow-up required on all the assigned cases to provide resolution within the framed timelines.
- Ensure that all written communication is carried out as per the customer care procedures
Requirements:
- Minimum 6 months of experience in handling escalations, Customer Support.
- Customer Centric approach
- Excellent written & verbal communication skills
- Ready to work for 6 days a week on rotational week off and rotational shift
**Job Types**: Full-time, Permanent
**Salary**: ₹18,728.97 - ₹24,532.92 per month
Schedule:
- Fixed shift
- Monday to Friday
- Rotational shift
Application Question(s):
- Minimum 6 months of experience in handling escalations, Customer Support.
**Experience**:
- total work: 1 year (preferred)
Work Location: Hybrid remote in Malad, Mumbai, Maharashtra
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