Customer Care Tele Caller Executive

5 days ago


Kolkata West Bengal, India Galaxy of Homes Full time

This is an unmissable opportunity to step into a role that allows you to work for a fast-paced property investment company and explore the Customer Relationship & Tele Calling process.

**Duties will include**:
**A) Customer Engagement**:
2) Provide timely and accurate information to Property owners of status/stages/progress of their completion/refurbishment/letting etc.

3) Developing and sustaining solid relationships with customers to encourage repeat business

**B) Issue Resolution**:
1) Proactively identify and resolve customer issues or concerns to ensure and arrive at a positive resolution.

2) Collaborate with internal teams, including sales, marketing, and operations, to address customer needs effectively.

3) Managing all the necessary Utilities of properties viz council taxes, gas, electricity etc

**C) Documentation and Follow-Up**:
1) Maintain accurate and up-to-date customer records and interactions in the CRM system.

2) Follow up with customers to ensure satisfaction after property transactions.

**D) Collaboration**:
1) Work closely with sales and marketing teams to coordinate efforts in attracting and retaining clients

2) Share valuable customer insights to contribute to the improvement of products and services All administration tasks to support this role

**E) Tele Calling**:
**a) Tele calling**:
1)Maintain customer data base,

2) Identify & target potential customers and convert cold leads to hot leads and handover to sales team.

**b) Sales Targets**:
1) Calling existing and potential customers to persuade them to purchase company products and services.

2) Using sales scripts drive sales and respond to customer rejections.

3) Manage accounts and build strong customer relationships.

4) Exceed daily and monthly sales targets using effective scripts.

**d) Client Interaction**:
1) Understand buyer and seller needs,

2) Manage customer accounts by ensuring that existing customers remain satisfied with company products and services

**e) In-depth knowledge of customer products and services**:
Developing in-depth knowledge of customer products and services to make suitable recommendations based on customers' needs and preferences.

**f)** **Customer Database**:
Maintain accurate customer Database & records

**g) Feedback Management**:
1) Gather and maintain client feedback.
- Any other ad hoc accounting duties, as required by the Operations Manager
- **Fluency in English (written and oral) is a must.**:

- **Proficient in Microsoft Excel and Word**

**Education **-**
- Bachelor’s or associate degree in marketing, communications, business administration, or related field is preferred.
- Certified Sales Professional (CSP) accreditation is advantageous.
- Masters would be an advantage.

**Experience**
- Proven experience of working as a telesales executive necessary.
- The ability to follow scripts.
- 2-3 years of work experience in Sales, Tele calling, Customer Service must.
- Previous experience in customer service, preferably in the real estate industry, is preferable.
- Knowledge of real estate processes, documentation, and market trends is a plus.

**Skills required**
- Strong negotiation and consultative sales skills required.
- Excellent organizational and strong problem-solving skills required.
- Effective communication skills and Exceptional customer service skills is a must.
- Excellent communication, convincing and interpersonal skills also necessary.
- Attention to details.
- Proficiency in using CRM software and other communication tools.
- Ability to multitask and prioritize effectively in a fast-paced environment.

**Customer-Centric Approach**:

- A genuine passion for delivering exceptional customer service and hot lead generation.
- Ability to empathize with clients and address their concerns professionally.

Pay: ₹25,000.00 - ₹28,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- UK shift

Supplemental pay types:

- Shift allowance

Application Question(s):

- Was the medium of instruction English at your school ?
- Bachelor’s or associate degree in marketing, communications, business administration, or related field is preferred

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 4 years (required)

**Language**:

- English (required)

Application Deadline: 15/06/2024
Expected Start Date: 17/06/2024


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