Housekeeping Supervisor
2 months ago
**Job Title**: Housekeeping Supervisor
**Department**: Housekeeping
**Reports to**: Housekeeping Manager
**Job Overview**:
The Housekeeping Supervisor is responsible for overseeing housekeeping operations to ensure cleanliness, order, and aesthetic appeal in all guest areas and facilities. This role involves supervising housekeeping staff, maintaining high standards of hygiene, and ensuring guest satisfaction. The Housekeeping Supervisor also coordinates with other departments to support smooth operations.
**Key Responsibilities**:
- **Supervision of Housekeeping Staff**:
- Lead, train, and supervise housekeeping team members, ensuring adherence to company policies and quality standards.
- Assign tasks to housekeeping staff, monitor progress, and check completed work for cleanliness and order.
- Schedule shifts and manage daily staffing to meet operational needs efficiently.
- **Quality Control and Inspections**:
- Conduct regular inspections of guest rooms, public areas, and back-of-house facilities to ensure cleanliness, safety, and hygiene standards are met.
- Address and resolve any issues or complaints regarding housekeeping promptly.
- Maintain high standards of room setup, including linens, toiletries, and amenities.
- **Inventory and Stock Management**:
- Monitor inventory levels of cleaning supplies, linens, and guest amenities.
- Coordinate with the Housekeeping Manager for inventory replenishment and ensure proper storage and handling of supplies.
- Keep accurate records of inventory, maintenance needs, and usage.
- **Health, Safety, and Hygiene Compliance**:
- Ensure that all housekeeping practices meet health, hygiene, and safety regulations.
- Implement and uphold best practices for waste disposal, cleaning products, and sanitation.
- Report any safety hazards or maintenance issues to the relevant department promptly.
- **Staff Training and Development**:
- Train new team members in housekeeping standards, cleaning techniques, and safety protocols.
- Provide ongoing coaching and feedback to team members to maintain high performance and quality standards.
- Conduct regular meetings with staff to ensure effective communication and address any operational concerns.
- **Guest Service and Satisfaction**:
- Respond to guest requests and inquiries related to housekeeping services in a timely, courteous, and efficient manner.
- Ensure that guest rooms and public areas are maintained to provide a welcoming and comfortable experience.
- Handle any guest complaints related to housekeeping and work towards an effective resolution.
- **Coordination with Other Departments**:
- Work closely with the front office and maintenance teams to ensure room readiness and address guest or facility needs.
- Communicate any special cleaning requirements or guest requests to the relevant staff or departments.
**Qualifications**:
- High school diploma or equivalent; hospitality or housekeeping certifications are a plus.
- 2+ years of experience in housekeeping, with at least 1 year in a supervisory role.
- Strong knowledge of cleaning techniques, products, and equipment used in the hospitality industry.
**Skills**:
- Excellent organizational and time-management skills
- Strong attention to detail and quality standards
- Effective communication and interpersonal skills
- Ability to manage and motivate a team
- Problem-solving skills and the ability to resolve guest concerns professionally
**Job Types**: Full-time, Permanent
Pay: ₹15,000.00 - ₹20,000.00 per month
**Benefits**:
- Food provided
- Provident Fund
Schedule:
- Day shift
- Morning shift
- Night shift
- Rotational shift
- Weekend availability
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
Application Deadline: 20/11/2024
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