Global Solution Architect

3 months ago

Vadodara Gujarat, India NielsenIQ Full time

The Global Solution Architect is a supporting role within client engagement team responsible for managing E2E operational queries, maintenance, change requests of global deliverables (FTD and BAU), acting as a point of contact between client teams and operations
- The Global Solution Architect:

- Point of Contact for Commercial, playing an “interface role” between client teams and Ops
- Support and collaboratively works with GSA on coordination and execution of FTD new set ups, change requests (all types) and BAU maintenance activities, including validation as required
- Responsible for executing defined processes to ensure global deliveries are on time and with quality
- Responsible for clear and transparent internal communication across multiple teams they interface on the job

Responsibilities (please list the main tasks of the job)
- Accountable for liaising with data & delivery teams
- Responsible for the timely provision of resolution to client queries based on the agreed service level to highest possible quality
- Responsible for resolving client queries using defined processes while ensuring clear and transparent communication
- Needs to work with Salesforce tickets, driving resolutions and ensuring completion from responsible teams
- Responsible on execution of internal operational support activities across all phases of project life cycle (Design, Build, BAU)
- Collaborate on creation of project documentation
- Update and maintain project documentation to ensure the highest quality deliverables
- Collaborate on validation, being accountable for quality deliveries first time and on going
- Responsible for ongoing and annual maintenance of global deliverables
- Responsible for tracking and impact analysis of local data changes, including the coordination of implementation timings
- Is assigned to a set of clients within a specific industry and expected to build category expertise.
- Build and develop E2E knowledge of all production processes
- Grow expertise on categories worked on and goes across multiple clients.
- Understand global deliveries e2e process and workflow

Other factors indicating size/complexity of role:

- Regional and global product scope
- Interface with multiple teams (product, process and client owners)
- E2E production processes knowledge
- Knowledge of the products that are managed within the GSA team.
- Data integration/harmonization principles
- Nielsen Front End and BI tools experience
- KPIs

**Qualifications**
- 2-3 years of International operational experience
- Understanding of Nielsen products and RMS + CPS process
- Understanding of RMS technology platforms and solutions used
- Operations knowledge
- Proficient in Google platforms of collaborations/ MS office tools/ NAD/ Advisor / Nielsen Insight Studio as a user
- Global Product Suite
- Understanding of Salesforce
- Analytical skills
- E2E knowledge of GTC process with downstreams and upstreams would be a plus
- FMCG knowledge
- Exposure to Nielsen data is a plus

**Soft Skills**:

- Communication skills
- Advanced English, both written and oral
- Ability to build relationships across regions and cultures to establish a network
- Influencing Skills
- Coordination Skills
- Troubleshooter
- Negotiation Skills
- Ability to work under pressure and ask for support when required
- Team player, capable of working proactively with the minimum of supervision

**Additional Information**

**Our Benefits**
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)

**About NIQ**

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

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