IT Helpdesk

About The Position

**At Dario, Every Day is a New Opportunity to Make a Difference.**

We are on a mission to make better health easy. Every day our employees contribute to this mission and help hundreds of thousands of people around the globe improve their health. How cool is that? We are looking for passionate, smart, and collaborative people who have a desire to do something meaningful and impactful in their career.

**The primary responsibilities of this job include**:

- Administer a variety of help desk support software suites
- Act as a central point of communication between IT and brands and departments
- Partner with various IT teams to process and escalate information
- Administrate and utilize various endpoint management tools
- Participate and support disaster recovery initiatives and change management standards and procedures
- Interact in a cross-team capacity to meet customer and organizational needs
- Participate in an on call support rotation which includes evenings and weekends
- Service internal and external customers cost effectively

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**Requirements**:

- Working knowledge of PC hardware, cabling, software packages, basic TCP/IP, basic LAN topology, installing and troubleshooting PC equipment, Windows 7, 8, 10, 2008, and 2012
- Working knowledge of Azure 365 AD, Exchange & other Microsoft IT services
- Working knowledge of installing and maintaining computer hardware/software
- Help internal users with software and login issues
- Perform failure analysis to evaluate all processes and diagnose all software systems
- Serve as liaison between helpdesks within Americas, Europe, Middle East and other offices
- Results processing, monitoring and associated tasks
- Deal with network issues
- Assist with IT issue resolution
- Complete internal network maintenance
- Process customer queries/issues