IT Support- Us Shift

3 weeks ago


Kolkata, India Technology X Full time

As a prominent IT and service provider, Technology X Private Limited is committed to delivering top-quality solutions that cater to the unique needs of businesses operating across diverse industries. Our specialized focus on information technology and field work enables us to offer a wide range of comprehensive services that are tailored to help you achieve your business objectives. We understand that technology is a critical enabler for businesses, and that's why we strive to provide innovative solutions that meet the growing demands of the market. Our unwavering dedication to delivering high-quality solutions has earned us a reputation as a reliable partner for businesses looking to thrive in today's competitive business landscape.

**Roles and Responsibilities**:
1. Identifying and fixing hardware and software issues, such network connectivity problems, printer issues, or software bugs.

2. Installing, configuring, and updating software, drivers, and computer systems.

3. Helping with password resets, access rights, and user account setup.

4. Identification and escalation of complicated technical issues through teamwork.

5. Keeping abreast with new developments and trends in technology.

6. Doing remote troubleshooting and directing users with detailed instructions.

7. Ensuring user pleasure and provide exceptional client service.

8. Developing user manuals and technical documentation for fixes to common issues.

**Skills and Qualifications**:
Bachelors degree in a relevant field is required. Strong understanding of networks, software, and computer systems.

Expertise in identifying and fixing hardware and software problems.

Knowledge of the Mac and Windows operating platforms.

The capacity to effectively communicate technical information to non-technical users.

Excellent problem-solving abilities and meticulousness.

Ability to prioritise things on one's own in a hectic situation.

Basic knowledge of scripting and programming languages is advantageous.

It can be preferable to have relevant credentials (like Microsoft Certified Professional or CompTIA A+).

**Salary**: ₹15,000.00 - ₹25,000.00 per month

**Speak with the employer**
+91 9734550897


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