Customer Support

1 month ago


Bengaluru Karnataka, India Vyapar Full time

**About Vyapar**:
We are a technology and innovation company in the fintech space, delivering business accounting software to Micro, Small & Medium Enterprises (MSMEs). With more than Five Million customers across 140 countries, we are one of the fastest growing companies in this space. We take the complexity out of invoicing, inventory management & accounting, making it so simple that small businesses can spend less time on manual bookkeeping and spend more time focusing on areas of business that matter.

We are looking for an enthusiastic Telesales Representative to contribute in generating sales for our company for credit products. You will be responsible for closing sales deals over the phone and maintaining good customer relationships. An effective telesales representative must be an excellent communicator and have superior people skills. They must be comfortable presenting products or services over the phone, explaining the process to avail the said services, as well as dealing with complaints and Doubts.

The goal is to help the company grow by bringing in customers and developing business.

**Responsibilities**:

- Contact potential or existing customers to inform them about a credit product or service (using scripts if available)
- Answer questions about products and services of the company
- Ask questions to understand customer requirements and close sales
- Direct prospects to the marketing team/ sales team when needed (internal)
- Enter and update customer information in the database or in an excel sheet.
- Handle grievances to preserve the company’s reputation
- Make timely follow ups and hand hold the customer in completing the sales process
- Go the “extra mile” to meet sales quota and facilitate future sales
- Keep records of calls and sales and note useful information

**Desired Skills and Requirements**:

- Proven experience as telesales representative or other sales/customer service role
- Any experience in product based sales are an added advantage.
- Proven track record of successfully meeting sales quota preferably over the phone
- Ability to learn about products and services and describe/explain them to prospects
- Excellent communication in English and Hindi and interpersonal skills
- Cool-tempered and able to handle rejection
- Outstanding negotiation skills with the ability to resolve issues and address complaints.

**Languages**: English & Hindi

**Other Mandates**: Office-based work, regular use of computer systems and communication tools. Weekly 6 days work.



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