Process Associate-voice Process

1 month ago

Ahmedabad, India ActionEdge Knowledge Services Pvt Ltd. Full time

**Who are we?**

We are an end-to-end Market Research Services provider in areas such as Survey Programming, Data Collection, Data Processing and Data Analysis-enabling our client companies to concentrate their corporate energies on their core activities. Our research networks span across 75 locations with translation, transcription and survey programming capabilities in 20-plus international languages. We have a track record of conducting extensive projects in the Americas, Europe, The Middle East, Africa and the Asia Pacific region thus providing genuinely global, optimally lucid and highly qualitative research.

**What we are looking for?**

We are looking for a dynamic**Sr. Researcher** to conduct survey requirements for our projects.

**What you’ll be doing**:

- Call and conduct Market Research Surveys for 8 hours in 9 hours of shift
- Lead generation; Find contacts, mainly decision makers and people who influence decisions
- Build and utilize your skill-set of speaking to Senior Management representatives across the globe
- Work in a shift duration of 50 hours spread across 6 days o Grab your performance based incentives via achieving daily/weekly/monthly/quarterly targets
- Utilize your research skills on platforms like Linked-in o Study and understand our project-survey requirements
- You will operate in a fast paced and target oriented environment which in turn will help you build lifelong skill sets

**What are the skills that you’ll need to succeed in this role**:
**Technical Skills Behavioral Skills**
**Know
- how about IT & KPO industry Customer Delight**
**Research Skills Flexibility**
**Telephone Etiquettes Communication Skills**
**Stress Management Time Management Skills**
**Convincing Skills Listening Skills**
**Professionalism (Attendance/Punctuality)**
**Teamwork**
- Our shifts are rotational; APAC (6.30 Am to 3.30 Pm ), UK ( 1.30 Pm to 10.30 Pm), US (6.30 Pm to 4.30 Am ), NZ(12.30 Am to 10.30 Am) ; our male employees are encouraged to be open to all shifts at all times whereas our female employees are encouraged to be open to work in shifts between 6:30 Am to 11:00 Pm)*
- Flat shift allowance of Rs. 2200 is paid for Night Shifts *
- We work Monday to Saturday with a week off on Sunday*

**What are the perks in store for you?**
- You will gain extensive knowledge of various trends in various markets/countries across various products, services
- You will learn global business requirements via interaction with our global clientele
- Stepping stone to make a career in Market Research / Marketing industry
- Know how of how to speak, behave and manage a business person on the other end of the telephone
- Time management & process management while managing your own appointments, schedules, calls, etc.

Pay: ₹15,000.00 - ₹30,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Rotational shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Ahmedabad - 380015, Gujarat: Reliably commute or planning to relocate before starting work (preferred)

**Speak with the employer**

+91-XXXXXXXXXX

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