Credit Controller

6 days ago

Remote, India SafeGuard Global Full time

How would you like to team up with colleagues from the Americas, Europe, and Asia? We call ourselves Guardians, and there are over 1800 of us across the world. We understand that each one of our Guardians is unique, each with their own style of working. Our ‘Work in Any Way’ model means you’ll have the freedom to choose where and how you work best.

The role in a nutshell:
The Credit Control Analyst is a critical thinker responsible for ensuring timely collection of debts that will allow for revenue maximization. In this role, you will work closely with departments across company, including Sales, Finance, Operations, Account Management and Data Management to coordinate efficient resolution of queries that are preventing clients from paying on time. The role requires sharp analytical skills, the ability to think outside of the box, and a passion for solving complex problems.

How you will make a difference:

- Responsible for the maintenance and collection of accounts receivable for all assigned customer accounts
- Take a proactive role in managing collections, ensuring timely and efficient collections of company’s accounts receivables
- Conduct regular debt review meetings with key stakeholders
- Manage client relationships, responding to internal and external queries in a timely manner
- Listen to clients and collaborate to create a strategy that works with business needs and schedules to ensure bills are repaid quickly and effectively with mínimal disruption to services
- Answer all client inquiries regarding invoices, including inquiries on services and payment options to help them understand their options
- Cultivate strong collaborative relationships with internal customers, including Sales, Finance, Operations, Account Management and Data Management or any other departments.
- Produce routine reports, client status updates, and summaries for management and customers as required
- Discusses delinquent accounts with management as needed
- Make phone calls to collect/resolve past due balances and log all activity in individual customer files and accounts.

What will give you an advantage:

- Strong analytical skills with a passion for digging into the data to understand and resolve complex issues
- Excellent client service skills, with an ability to maintain strong relationships with external clients and internal colleagues
- Good communication (verbal and written) and interpersonal skills, with a proven track record of communicating complicated issues effectively
- Exceptional organization, prioritization, multi-tasking, and time-management skills
- Ability to focus on the bigger picture while paying careful attention to the details
- Ability to work well with cross-multinational teams
- Demonstrated ability to perform consistently under varying business pressure as well as ability to adapt to a quickly changing environment
- Experience using Microsoft Office software, with a focus on Excel
- Fluent in written and spoken English

Who we are and what we do:
Safeguard Global is an international company with multiple offices across the globe. We enable over a thousand organizations to hire, onboard, manage and pay employees in over 165 countries. It's all about the people. We hire the best talent from across the globe, allowing you to learn about new cultures and interact with many different people worldwide.

Global Benefits
- Autonomy & Flexibility (Work in Any Way): Be supported with as much flexibility as possible.
- Bonding Leave: Enjoy paid leave to bond with your new family member.
- 2 Charitable Days: Contribute to causes you believe in.
- Reward & Recognition Program: Be rewarded for your success and championing our values.
- Corporate bonus/SIP: All Guardians are eligible for our annual bonus scheme or sales incentive plan.

Why become a Guardian:

- International Environment: Grow your network internationally and collaborate across the world. Interact, discover cultures, and tap into local expertise.
- Our Culture: We emphasize the human factor in everything we do. We’re proud of our nurturing culture. A culture where your ideas will always find their way to our leaders, and your contribution recognized.
- Learning: We support your continuous growth by providing access to 2 learning platforms, where you can learn at your own pace.

Next Steps:
At Safeguard Global, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and Guardians.

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