Conversation Flow Designer
5 months ago
Conversation Flow Designer - JD
Experience: 3 to 4 years
Immediate Joiner Preferred
Job location: Chennai/ Bangalore
**Requirements**:
- 4+ years of relevant work experience in VUI or conversational design in or around contact centers and/or enterprise virtual assistants
- Experience collaborating with conversational AI and contact center developers, architects, and other relevant team members.
- Fluent in design thinking and conversation design methodology
- Experience with requirements gathering, documentation, and tracking.
- Experience designing and delivering conversational AI MVPs and POC
**Responsibilities**
- Gather requirements, design flows, and write final content for IVR, Virtual Assistants, Chatbots, and omnichannel conversational interfaces.
- Research and analyze intents and associated customer journeys.
- Analyse transcripts of user interactions and document their personas and language to create grammars and interaction models (intents, utterances, slots, and slot values)
- Create bot design documents, including bot personas, example dialogs, conversation flow diagrams, error handling patterns.
- Design effective, innovative, and delightful conversational experiences using user-centric design methodologies.
- Work directly with developers, integrators, architects, and QA to build and iterate on the designs.
- Write effective and natural dialogues.
- Design end-to-end conversational interactions, including what can go wrong, and how.
- Analyse dialogues and user interaction with live bot/assistants and make recommendationsfor improving user experience.
**Salary**: Up to ₹1,200,000.00 per year
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
Application Question(s):
- designing and delivering conversational AI MVPs and POC
- collaborating with conversational AI and contact center developers, architects, and
other relevant team members
**Experience**:
- conversational design in contact centers/ virtual assistants: 3 years (preferred)
Ability to Commute:
- Bangalore, Karnataka (preferred)
Ability to Relocate:
- Bangalore, Karnataka: Relocate before starting work (preferred)
Work Location: In person
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