Insurance Associate

3 weeks ago


Jaipur, India MetLife Full time

KRA/BAU Functions:

- Monitoring policy billing, billing reconciliation, ensuring correct payment processing, and resolving policy related queries/escalations for assigned customers of varying complexity Essential Functions:

- Monitoring policy billing, billing reconciliation, ensuring correct payment processing, and resolving policy related queries/escalations for assigned customers of varying complexity
- Partnering with different stakeholders and resolve policy billing related queries/escalations received from various departments/stakeholders
- Implement corrective actions, as needed, to ensure correct billing for LTC policyholders
- Participate in analyzing escalated policy issues and/or inquiries from group customers, Sales Execs, brokers, and other units within MetLife (e.g., Call Center)

**MetLife**:
MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.

We are ranked #44 on the Fortune 500 list for 2019. In 2019, we were named to the Dow Jones Sustainability Index (DJSI) for the fourth year in a row. DJSI is a global index to track the leading sustainability-driven companies.

MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.



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