Front Desk Receptionist

6 months ago


Bandra East Mumbai Maharashtra, India Craftbar Full time

Job Title: Front Desk Receptionist (Smart apperance -Female)

Location: CRAFTBAR,BKC, Mumbai, India

**Job Description**:
As the Front Desk Receptionist at Craftbar, you will be the first point of contact for our guests, providing exceptional customer service and creating a warm and welcoming atmosphere. Your role will be crucial in ensuring that guests have a positive experience from the moment they enter our establishment.

**Responsibilities**:

- Greet guests and interact with a friendly and professional demeanour as they arrive at the Craftbar.
- Manage reservations, both over the phone and in person, ensuring accuracy and efficiency.
- Provide information about the Craftbar's offerings, including menus, specials, and events.
- Assist guests with seating arrangements and accommodate special requests whenever possible.
- Handle guest inquiries, concerns, and complaints promptly and courteously, escalating issues to management when necessary.
- Maintain cleanliness and organization at the front desk area, including the reception desk and waiting area.
- Coordinate with other staff members to ensure smooth operations and excellent service throughout the Craftbar.
- Assist in administrative tasks such as filing, data entry, and inventory management as needed.
- Uphold the Craftbar's standards of excellence in customer service at all times.

**Requirements**:

- Previous experience in a customer service or hospitality role preferred.
- Excellent communication and interpersonal skills.
- Ability to multitask and prioritize in a fast-paced environment.
- Strong organizational skills and attention to detail.
- Knowledge of food and beverage offerings is a plus.
- Flexibility to work evenings, weekends, and holidays as needed.

**Benefits**:
Benefits offered such as Food:
Sagar Prasad

Craftbar BKC

**Job Types**: Full-time, Permanent, Fresher, Temporary
Contract length: 1 month

Pay: ₹12,000.00 - ₹20,000.00 per month

**Benefits**:

- Food provided

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Overtime pay

**Experience**:

- total work: 1 year (preferred)

Work Location: In person



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