Customer Success Executive
4 months ago
**Responsibilities**
**Client Support**
- Ensure timely and effective resolution of client queries and concerns.
**Implementation & Deployment**
- Oversee the implementation and deployment of our software product at client sites.
- Ensure a smooth and efficient setup process, adhering to client requirements and company standards.
**End User Training**
- Conduct comprehensive training sessions for end users to ensure they are proficient in using the software product.
- Develop training materials and documentation to support user education.
**Client Interaction**
- Maintain regular communication with clients to understand their needs and provide ongoing support.
- Build and maintain strong relationships with clients to enhance customer satisfaction and retention.
**Travel**
- Travel to client locations as required for training and implementation purposes.
- Manage travel arrangements efficiently to optimize time and resources.
**Requirements**:
- Any Graduate or Postgraduate - BE/MCA/Bsc/Msc
- Excellent communication and presentation skills.
- Basic knowledge of technical software and the ability to quickly learn new tools and technologies.
- Strong problem-solving skills and attention to detail.
- Open to travel for client training and implementation.
- Ability to work independently and as part of a team.
Ability to commute/relocate:
- Vijay Nagar, Indore, Madhya Pradesh: Reliably commute or planning to relocate before starting work (preferred)
**Experience**:
- total work: 1 year (preferred)
**Language**:
- English (required)
**Location**:
- Vijay Nagar, Indore, Madhya Pradesh (required)
Work Location: In person
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