Customer Advisor

4 weeks ago

Kolkata, India Whiteforce Full time

1. JOB DETAILS:
POSITION TITLE:
CUSTOMER ADVISOR
DEPARTMENT:
PRE SALES
AGE CRITERIA:
MAX -32 YEARS
LOCATION:
KOLKATA - H.O

2. JOB PURPOSE:
Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database.

3. JOB RESPONSIBILITIES:
A. DAILY RESPONSIBILITIES

1. The customer advisor should ensure the acceptance of all incoming calls to the customer care numbers.
2. Ensure follow up of the missed calls that come either during other calls or during non-working hours.
3. Responsible for replying to all E - Mails that comes through the website, portals and other online sources.
4. Must ensure the following up of:

- Call Back
- Call Drop
5. They must also ensure that all leads coming to them through various sources are immediately entered in the CRM
6. Attending of all web chats online and ensure that all queries are adequately responded to within the given time frame.
7. Responsible for following up of the Digital Leads.
8. One needs to acquire Face to Face appointments from all prospects.
9. One needs to attend walk in customers at our H.O.

10. One is expected to follow instructions & abide by rules & regulations of the company as well as that may be laid by the respective reporting authority from time to time in the interest of the business.

B. WEEKLY RESPONSIBILITIES

1. The customer care executives are required to make paper calling for generation of other services leads.
2. They are also required to maintain the Project Brochures as physical copies at the HO.

C. Enhances organization reputation by accepting ownership for accomplishing existing, new and different requests; exploring opportunities to add value to job accomplishments.

4. SKILLS & QUALIFICATION:
Qualification - Graduation in any stream
Experience - 6months - 3 years’ experience handling similar profile.
Competencies
- Excellent verbal skills - English, Hindi and Bengali
Relevant digital exposure, hands on with MS office
Customer Focus, Customer Service, Data Entry Skills, Listening, Phone Etiquettes, Building Relationships, People Skills, Interpersonal skills, Problem Solving, Multi-tasking. Honesty and integrity. Smart & Presentable. Good Team Player.

**Salary**: ₹10,000.00 - ₹23,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Will u b able to come for the walk in interview?

**Education**:

- Bachelor's (required)

**Experience**:

- Customer service: 1 year (required)

**Language**:

- English (required)
- Bengali (required)

Work Location: In person

**Speak with the employer**
+91 9303447007

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