Customer Care Executive
2 months ago
Make outbound calls to potential customers using a provided list of leads.
- Introduce company products/services to prospects and explain their benefits.
- Identify potential customers' needs and tailor your pitch accordingly.
- Build and maintain a strong rapport with potential customers through effective communication.
- Answer incoming calls from prospective customers and provide information about our offerings.
- Address questions, concerns, and objections from prospects in a professional and courteous manner.
- Maintain accurate and detailed records of calls and outcomes in the CRM system.
- Achieve weekly and monthly targets for lead generation, call volume, and conversion rates.
- Collaborate with the sales team to ensure smooth handover of qualified leads.
- Continuously update your product knowledge and stay informed about industry trends.
- Follow up with leads who have shown interest but haven't taken immediate action.
**Requirements**:
- Proven experience in telemarketing, sales, or customer service is advantageous.
- Excellent verbal communication skills with a clear and pleasant phone manner.
- Strong persuasive and negotiation abilities.
- Active listening skills to understand customer needs and objections.
- Familiarity with CRM software and basic computer skills.
**Salary**: ₹16,000.00 - ₹22,000.00 per month
Schedule:
- Day shift
Ability to commute/relocate:
- Udaipur, Rajasthan: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer service: 1 year (preferred)
**Language**:
- Hindi (preferred)
- English (preferred)
Work Location: In person
**Speak with the employer**
+91 +919773320453
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