Sre - Aiop and Dynatrace

Knowledge & Experience:
Minimum of 6 years of relevant work experience in critical production environments

Hands-on experience of curating Service Level Objectives, defining Error Budgets and refining the change management lifecycle to accommodate the same

Knowledge and experience with CI CD pipelines and deployment patterns like Canary

Has experience defining an SRE capability charter and roadmap for all dependent teams

Has experience successfully running and providing leadership to DevOps or SRE teams (preferred)

Working knowledge of SQL and troubleshooting by writing queries is key

Knowledge of containerized solutions and orchestration tools like Kubernetes

Core Capabilities:
Indepth knowledge of any observability product like Dynatrace, Splunk or ELK stack covering synthetic monitoring, RUM and APM

Ability to diagnose and debug systems at the code level (Java preferred) is beneficial

Qualification:
ITIL4 certification is mandatory. Achieving Practitioner or Intermediate level certifications are preferred

SRE Foundation certification via PeopleSoft or DevOps Institute is beneficial

AWS Solutions Architect Associate qualification or alternative from another Cloud Service Provider is preferred

Role & Responsibilities:
Formulate the detailed SRE rollout plan and execute a transformation roadmap

Continuously seek to uplift the maturity of SRE implementation and improve SLO, MTTR, MTTD as well as any other relevant KPIs identified

Engage in on call and critical operations support activities while leading blameless post mortems

Direct liaison with customers remotely and face to face for stakeholder management

Formulate a plan to eliminate toil by lowering incident volume, eliminating noise from alerts, automating manual processes, and converting workarounds into system features

Lead a team of SREs deployed on the ground while being engaged hands on

**About Virtusa**

Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 36,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.

Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.

Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.