Front Office Receptionist

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**Description**:
**Responsibilities**:

- **Welcome and Greet Guests**: Warmly welcome guests, ensuring a friendly and professional demeanor at all times.
- **Check-in and Check-out**: Efficiently handle guest arrivals and departures, ensuring accurate and timely processing.
- **Reservation Management**: Manage reservations and assist guests with inquiries, ensuring accuracy in bookings.
- **Information Assistance**: Provide information about the resort's facilities, services, and local attractions to enhance the guest experience.
- **Administrative Support**: Assist with administrative tasks such as data entry, filing, and maintaining guest records.
- **Handling Complaints**: Address guest concerns and complaints with empathy, aiming for swift resolution and guest satisfaction.
- **Cash Handling**: Process payments, maintain cash floats, and ensure accurate accounting for transactions.
- **Maintain Lobby Appearance**: Keep the reception area tidy and presentable, ensuring a welcoming atmosphere.
- **Collaboration with Other Departments**: Coordinate with various departments to ensure seamless guest experiences.

**Qualifications**:

- Previous experience in a customer-facing role is preferred.
- Excellent communication and interpersonal skills.
- Ability to handle multitasking in a fast-paced environment.
- Professional appearance and demeanor.

**Job Types**: Full-time, Fresher

**Salary**: ₹14,000.00 per month

**Benefits**:

- Food provided

Schedule:

- Day shift
- Evening shift
- Morning shift
- Night shift
- Rotational shift
- Weekend availability

Supplemental pay types:

- Performance bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- Hotel Front Office: 2 years (required)
- total work: 2 years (required)

**Language**:

- Hindi (required)
- English (required)

Ability to Commute:

- Madhupur, Jharkhand (required)

Ability to Relocate:

- Madhupur, Jharkhand: Relocate before starting work (required)

Work Location: In person