Cloud Ops

6 months ago

Noida, India Infogain Full time

ROLES & RESPONSIBILITIES

**Position Description**:
The Support Specialist will be providing 2nd level support for several retail US based Retailers. This position will be troubleshooting hardware problems, Administrating product availability, creating document for issues resolution.

**Responsibilities**:

- OLO location error troubleshooting - confirm error, troubleshoot issue, escalate to third party vendor if not resolved.
- Troubleshooting printer issue.
- Agent logs, receives and tracks trouble tickets, assigns them to a technical specialist (could be themselves or someone else) for action and ensures that their tickets are resolved/closed out within the ticketing system.
- Provides second-level problem resolution on incidents with users.
- Taking ownership of issues and promotes end-user satisfaction; tracks activities of technical support specialists to whom tickets were assigned.
- Works with Level 3 and other escalation points to resolve technical issues.
- Accurately classifies and records details of inquiries into a web-based ticketing system.
- Effectively manages/prioritizes time to ensure that minimum Service Levels are met and/or exceeded.

**Must Have**:

- Excellent written communication skills (English).

EXPERIENCE

4.5-6 Years

SKILLS

Primary Skill: Cloud Service Incident Management

Sub Skill(s): Cloud Service Manager, Infrastructure Support, Infrastructure Support L1

Additional Skill(s): ITSM Principles, Servicenow, Servicenow, Cloud Service Incident Management

ABOUT THE COMPANY

Infogain is a human-centered digital platform and software engineering company based out of Silicon Valley. We engineer business outcomes for Fortune 500 companies and digital natives in the technology, healthcare, insurance, travel, telecom, and retail & CPG industries using technologies such as cloud, microservices, automation, IoT, and artificial intelligence. We accelerate experience-led transformation in the delivery of digital platforms. Infogain is also a Microsoft (NASDAQ: MSFT) Gold Partner and Azure Expert Managed Services Provider (MSP).

Infogain, an Apax Funds portfolio company, has offices in California, Washington, Texas, the UK, the UAE, and Singapore, with delivery centers in Seattle, Houston, Austin, Kraków, Noida, Gurgaon, Mumbai, Pune, and Bengaluru.

  • Cloud Wizard | Training and Ops Coordinator

    7 days ago

    noida, India Cloud Wizard Full time

    Company CloudWizardConsulting is a leading cloud consulting and training partner specialising in AWS and other cloud technologies. We deliver high-quality, hands-on training experiences to individuals and businesses, helping them achieve cloud certification and success in their cloud transformation journeys. We are seeking a versatile and detail-oriented...

  • Cloud Wizard | Training and Ops Coordinator

    1 week ago

    noida, India Cloud Wizard Full time

    Company CloudWizardConsulting is a leading cloud consulting and training partner specialising in AWS and other cloud technologies. We deliver high-quality, hands-on training experiences to individuals and businesses, helping them achieve cloud certification and success in their cloud transformation journeys. We are seeking a versatile and detail-oriented...

  • Training and ops coordinator

    2 days ago

    Noida, India Cloud Wizard Full time

    Company Cloud Wizard Consulting is a leading cloud consulting and training partner specialising in AWS and other cloud technologies. We deliver high-quality, hands-on training experiences to individuals and businesses, helping them achieve cloud certification and success in their cloud transformation journeys. We are seeking a versatile and detail-oriented...

  • Training and ops coordinator

    6 days ago

    Noida, India Cloud Wizard Full time

    CompanyCloud Wizard Consulting is a leading cloud consulting and training partner specialising in AWS and other cloud technologies. We deliver high-quality, hands-on training experiences to individuals and businesses, helping them achieve cloud certification and success in their cloud transformation journeys. We are seeking a versatile and detail-oriented...

  • Training and Ops Coordinator

    1 week ago

    Noida, India Cloud Wizard Full time

    CompanyCloudWizardConsulting is a leading cloud consulting and training partner specialising in AWS and other cloud technologies. We deliver high-quality, hands-on training experiences to individuals and businesses, helping them achieve cloud certification and success in their cloud transformation journeys. We are seeking a versatile and detail-oriented...

  • Training and Ops Coordinator

    1 week ago

    Noida, India Cloud Wizard Full time

    Company CloudWizardConsulting is a leading cloud consulting and training partner specialising in AWS and other cloud technologies. We deliver high-quality, hands-on training experiences to individuals and businesses, helping them achieve cloud certification and success in their cloud transformation journeys. We are seeking a versatile and detail-oriented...

  • Training and Ops Coordinator

    6 days ago

    Noida, India Cloud Wizard Full time

    Company CloudWizardConsulting is a leading cloud consulting and training partner specialising in AWS and other cloud technologies. We deliver high-quality, hands-on training experiences to individuals and businesses, helping them achieve cloud certification and success in their cloud transformation journeys. We are seeking a versatile and detail-oriented...

  • Training and Ops Coordinator

    7 days ago

    Noida, India Cloud Wizard Full time

    Company CloudWizardConsulting is a leading cloud consulting and training partner specialising in AWS and other cloud technologies. We deliver high-quality, hands-on training experiences to individuals and businesses, helping them achieve cloud certification and success in their cloud transformation journeys. We are seeking a versatile and detail-oriented...

  • Training and Ops Coordinator

    1 week ago

    Noida, India Cloud Wizard Full time

    Company CloudWizardConsulting is a leading cloud consulting and training partner specialising in AWS and other cloud technologies. We deliver high-quality, hands-on training experiences to individuals and businesses, helping them achieve cloud certification and success in their cloud transformation journeys. We are seeking a versatile and detail-oriented...

  • Machine leaning ops engineer

    1 month ago

    Noida, India Clarivate Full time

    We are looking for an experienced Machine Learning Engineer (ML Ops) to join our Technology team at Clarivate. You will get the opportunity to work in a cross-cultural work environment while working on the latest web technologies with an emphasis on user-centered design. About You (Skills & Experience Required) Bachelor’s or master’s degree in...

  • Machine leaning ops engineer

    1 month ago

    Noida, India Clarivate Full time

    We are looking for an experienced Machine Learning Engineer (ML Ops) to join our Technology team at Clarivate.You will get the opportunity to work in a cross-cultural work environment while working on the latest web technologies with an emphasis on user-centered design.About You (Skills & Experience Required)- Bachelor’s or master’s degree in computer...

  • Cloud architect

    1 week ago

    Noida, India Recro Full time

    YOE: 10+ years Location: Noida NP: Immediate to 15 days Job Description We are seeking a highly skilled and experienced Azure Cloud Architect to lead the infrastructure architecture, design, and management (ongoing management and optimization). The ideal candidate will have a deep understanding of cloud technologies, particularly Azure, and a...

  • Cloud solution specialist

    1 week ago

    Noida, India Ubique Systems Full time

    Job Overview: As a Cloud Solution Specialist, you will design, implement, and manage cutting-edge IT solutions using VMWare, Azure Stack HCI, Nutanix, Azure Cloud, and other cloud technologies. This role involves collaborating with teams to align architecture with business goals and technical requirements.Role: Cloud Solution SpecialistLocation: Delhi NCR...

  • Cloud architect

    2 weeks ago

    Noida, India Recro Full time

    Job Title: Azure Cloud ArchitectLocation: NoidaExperience : 10 yrsJob DescriptionWe are seeking a highly skilled and experienced Azure Cloud Architect to lead the infrastructure architecture, design, and management (ongoing management and optimization).The ideal candidate will have a deep understanding of cloud technologies, particularly Azure, and a proven...

  • Cloud architect

    2 weeks ago

    Noida, India Recro Full time

    YOE: 10+ yearsLocation: NoidaNP: Immediate to 15 daysJob DescriptionWe are seeking a highly skilled and experienced Azure Cloud Architect to lead the infrastructure architecture, design, and management (ongoing management and optimization).The ideal candidate will have a deep understanding of cloud technologies, particularly Azure, and a proven track record...

  • Solutions architect

    1 week ago

    Noida, India Recro Full time

    We are hiring for Cloud Solution ArchitectLocation- NoidaExperienced required - 10+Job DescriptionWe are seeking a highly skilled and experienced Azure Cloud Architect to lead the infrastructure architecture, design, and management (ongoing management and optimization).The ideal candidate will have a deep understanding of cloud technologies, particularly...

  • Cloud engineer

    2 days ago

    Noida, India Thales Full time

    Job Profile: Deploy, configure, and manage cloud infrastructure environment and/or applications through cross-technology administration (OS, databases, virtual networks), scripting, and monitoring automation execution. Manage incidents with a focus on service restoration. Act as operations support for all compute, network, storage, security, or...

  • Cloud engineer

    2 weeks ago

    Noida, India Thales Full time

    Job Profile:Deploy, configure, and manage cloud infrastructure environment and/or applications through cross-technology administration (OS, databases, virtual networks), scripting, and monitoring automation execution. Manage incidents with a focus on service restoration. Act as operations support for all compute, network, storage, security, or automation...

  • Machine Leaning Ops Engineer

    1 month ago

    Noida, India Clarivate Full time

    We are looking for an experienced Machine Learning Engineer (ML Ops) to join our Technology team at Clarivate.You will get the opportunity to work in a cross-cultural work environment while working on the latest web technologies with an emphasis on user-centered design.About You (Skills & Experience Required)Bachelor’s or master’s degree in computer...

  • Cloud administrator

    4 weeks ago

    Noida, India Birlasoft Full time

    About Birlasoft: Birlasoft is a powerhouse where domain expertise, enterprise solutions, and digital technologies converge to redefine business processes. We take pride in our consultative and design-thinking approach, driving societal progress by enabling our customers to run businesses with unmatched efficiency and innovation. As part of the CK Birla...