Customer Service Executive
2 weeks ago
Responsibilities:
Handle customer inquiries: Respond to customer inquiries promptly and
Provide product/service information: Educate customers about the company
products/services, including features, benefits, pricing etc.
Resolve customer complaints: Address customer complaints and concerns in a
timely and empathetic manner, aiming for a satisfactory resolution.
Maintain customer records: Accurately document customer interactions,
transactions, inquiries, and complaints using Excel.
Escalate complex issues: Identify and escalate unresolved or complex customer
issues to the Branch Manager/Area Manager or seek higher-level support from
Head Office for further investigation and resolution.
Maintain customer satisfaction: Strive to achieve high customer satisfaction ratings
through personalised service, attentiveness, and responsiveness.
Stay updated on product knowledge: Continuously update knowledge of the
company's products/services, policies, and processes to provide accurate
information to customers.
**Requirements**:
Bachelors degree
Proven experience in a customer service role, preferably in a NBFC industry.
Fresher’s can also apply.
Excellent communication skills, both verbal and written, with a friendly and
professional demeanor.
Strong problem-solving and decision-making abilities.
Empathy and patience when dealing with customers, especially in challenging
situations.
Ability to handle multiple tasks simultaneously and work effectively in a fast
- paced environment.
Basic knowledge of computer systems
Pay: ₹10,000.00 - ₹13,000.00 per month
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: In person
-
Customer Service Executive
4 weeks ago
Perumbavoor, India LIA GEORSON PVT LTD Full time1. **Service Logs and Records**: Maintain customer service logs and internal service records in a timely manner. 2. **Customer Contacts**: Maintain daily contact with customers to ensure issue resolution and follow-up. 3. **Delivery Issue Resolution**: Address and resolve delivery issues faced by customers. 4. **Customer Interaction**: Interact with...
-
Customer Service Officer
7 days ago
Perumbavoor, India DBS Bank Full time**Job Purpose** Responsible for retention of customers by providing best services and achieving new customer acquisition. **Key Accountabilities** 1. Deepening, Retention of customers across all products by providing best services, which is measurable through increase in ETB Book balance movement and achieving of new customer acquisition. 2. Sourcing of...
-
Customer Relationship Executive(Freshers)
3 weeks ago
Perumbavoor, India Kawma International LLP Full timeHandling clients, regular follow-ups of the clients. Maintaining healthy relations with the client. Communicating with existing clients on calls & fixing appointments. Have to attend and handle client meetings. Making welcome calls to the clients in order to impart all the relevant information related to them. Understanding the customer's interest while...
-
Customer Relationship Executive(Freshers)
4 weeks ago
Perumbavoor, India Kawma International LLP Full timeHandling clients, regular follow-ups of the clients. Maintaining healthy relations with the client. Communicating with existing clients on calls & fixing appointments. Have to attend and handle client meetings. Making welcome calls to the clients in order to impart all the relevant information related to them. Understanding the customer's interest while...
-
Sales Executive
7 days ago
Perumbavoor, India Anna Dental Lab Full timeWe are looking for a competitive and trustworthy **Sales Executive **to help us build up our business activities. Sales Executive responsibilities include discovering and pursuing new sales prospects and maintaining customer satisfaction. If you have excellent communication skills and feel comfortable reaching out to potential customers to demonstrate our...
-
Customer Relationship Executive
7 days ago
Perumbavoor, India Purvaja Fincap Pvt Ltd Full timePay: ₹15,000.00 - ₹18,000.00 per month **Benefits**: - Health insurance - Provident Fund Schedule: - Day shift Supplemental pay types: - Performance bonus - Yearly bonus Ability to commute/relocate: - Perumbavoor, Kerala: Reliably commute or planning to relocate before starting work (preferred) **Language**: - English (preferred)
-
Sales Executive
4 weeks ago
Perumbavoor, India PAVIZHAM HEALTHIER DIET Full timeresponsible for handling calls and identifying sales opportunities. It also includes tasks like maintaining relationships with clients, studying competitors performances and negotiate deals on behalf of the company. - Promoting and selling products or services, establishing and maintaining customer relationships, meeting sales targets, and managing the sales...
-
Social Media
4 weeks ago
Perumbavoor, India Rock Bond Boards Full time**Responsibilities** - Oversees organizations all social media accounts (such as Facebook, Instagram, twitter etc.) management. - Develops special day posters or animations, which enlighten audiences and promote brand-focused messages. - Using software and other techniques to produce posters and animations. - Able to handle retail showroom sales...
-
Marketing Executive
4 weeks ago
Perumbavoor, India Kawma international LLP, Ernakulam Full timeJob Summary Male Preferred **Responsibilities and Duties** - Sales & marketing - Customer relation - Business development **Salary**: ₹15,000.00 - ₹25,000.00 per month Schedule: - Morning shift Ability to commute/relocate: - Ernakulam, Kerala: Reliably commute or planning to relocate before starting work (required)
-
Telecaller
4 weeks ago
Perumbavoor, India Kawma international LLP perumbavoor Full timeAnswering phones and explaining the product and services offered by the company. - Contacting existing customers as well as prospective customers using scripts. - Obtaining customer information and other relevant data. - Asking questions to the customer and understanding their specifications. - Resolving queries and issues related to the products and...
-
Tour Executive
6 days ago
Perumbavoor, India Osaka Group Full time_We have been one of Kerala's leading Tour Operating companies for the last three decades._ - We offer a wide range of services like Inbound and Outbound Tour Operations._ **Must be a Graduate.** **A good performer with good product knowledge and presentation skills.** **Determining clients needs and suggesting suitable travel packages.** **Organizing...
-
Retail Sales Associate
4 weeks ago
Perumbavoor, India Address Men's Apparels Full time**Job Specification** Age below 35 Male / Female Fresher/Experienced with good communication skill Basic Computer knowledge Those who have an interest in sales and marketing Those willing to relocate with company relocation assistance 1. Ensure high levels of customer satisfaction through excellent sales service 2. Assess customers needs and provide...
-
3D Visualizer
7 days ago
Perumbavoor, India Setsquare Designs and Structures Full time**About us** Setsquare Designs and Structures is an Architectural Designing firm in Perumbavoor, Ernakulam. Our work environment includes: - Modern office setting - Work-from-home days **Responsibilities**: - Conform to standard studio safety protocols. - Have knowledge of SketchUp/3dx max/Revit softwares. - Prepare 3d outputs according to customers'...
-
Telecaller
4 weeks ago
Perumbavoor, India CADPOINT PERUMBAVOOR Full timeWe are looking for a Telecaller to boost our company by communicating with current and possible customers/students which are in need of our esteemed product and services. **Salary**: ₹6,000.00 - ₹9,000.00 per month **Benefits**: - Cell phone reimbursement Schedule: - Day shift Supplemental pay types: - Commission pay - Overtime pay - Performance...
-
Sales in Charge
4 weeks ago
Perumbavoor, India Aryabhangy Honda Full time**We are urgently looking for a 'Sales Incharge' for AryaBhangy Perumbavoor showroom.** - **Qualification: any degree**: - **Experience: 2+ years in automobile industry**: - **Age: 25-40**: - **Gender: Male**: - **Salary: 25K+ Incentives** **DUTIES & RESPONSIBITIES** - **Direct all operational aspects including distribution operations, customer service,...