Customer Care Executive
3 weeks ago
**Designation:
- Customer Care Executive**
**Experience:
- Fresher - 1 Year**
**Job Location:
- Mohali, Punjab**
**Key Responsibilities**:
- Answering incoming calls from customers in a professional and courteous manner.
- Listening actively to customers and asking probing questions to fully understand their needs
and concerns.
- Providing accurate and timely information to customers about products and services,
pricing, and promotions, while actively seeking opportunities to upsell.
- Handling customer objections and concerns with empathy and professionalism, and working
to address them to close the sale.
- Documenting all customer interactions and details of inquiries, issues, and sales in the
company's CRM system.
- Maintaining a high level of knowledge about the company's products and services, as well as
industry trends and best practices.
**Requirements**:
**verbal and written communication skills in English.**
- Previous experience in a customer service and sales role, preferably in a call center
environment.
- Strong problem-solving skills and the ability to think on your feet.
- Flexibility to work in rotational shifts, including evenings, weekends, and holidays.
- Familiarity with basic computer skills and knowledge of CRM systems.
**Education**:
- Bachelor's degree in any field is preferred.
**Job Types**: Full-time, Fresher
Schedule:
- Night shift
- US shift
**Education**:
- Bachelor's (preferred)
**Language**:
- English (preferred)
Work Location: In person
**Speak with the employer**
+91 8968416455
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