Calling Executive

3 weeks ago


Gautam Budh Nagar, India Organiko- Beautifying Life Full time

Job Description: Part-Time Calling Executive

Position Overview:
We are seeking a dynamic and proactive Part-Time Calling Executive to join our team. As a Calling Executive, your primary responsibility will be to contact customers and confirm their orders as well as Non-Refundable Deposits (NRDs). Your exceptional communication skills and friendly demeanor will ensure positive interactions with our customers, enhancing their overall experience with our company.

**Responsibilities**:

- Contact customers via phone to verify and confirm their orders. RTO and NDR check
- Maintain a professional and friendly tone during all customer interactions.
- Provide accurate information regarding order details, address confirmation,payment options, and delivery schedules.
- Address customer inquiries and concerns promptly and professionally.
- Ensure accuracy and completeness of customer information and order details in the database.
- Collaborate with the sales and operations teams to resolve any issues related to customer orders.
- Document and update customer interactions and order statuses in the CRM system.
- Follow company policies and procedures while handling customer information and order-related data.
- Meet or exceed daily/weekly calling targets and performance metrics.

**Requirements**:

- Previous experience in a customer service or telemarketing role is preferred.
- Excellent verbal communication skills in English and Hindi, with the ability to engage and build rapport with customers over the phone.
- Strong problem-solving and decision-making skills to address customer concerns effectively.
- Attention to detail and accuracy when recording customer information and order details.
- Basic computer skills, including experience with CRM systems and Microsoft Office Suite.
- Ability to work independently as well as collaboratively within a team.

Working Hours and Compensation:

- This is a part-time position with flexible working hours.
- Compensation will be provided based on hours worked and performance.

Join our team and contribute to delivering exceptional customer service To apply, please submit your resume and a brief cover letter highlighting your relevant experience and skills.

**Job Type**: Part-time
Part-time hours: 5 per week

**Salary**: From ₹6,000.00 per month

**Benefits**:

- Paid time off
- Work from home

Schedule:

- Day shift
- Morning shift

Ability to commute/relocate:

- Gautam Buddha Nagar, Uttar Pradesh: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- Sales (required)

**Language**:

- Hindi (required)
- English (required)

**Speak with the employer**
+91 8779790568
Expected Start Date: 01/07/2023


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