Application Support

2 weeks ago

Pune, India Barclays Full time

Job title :Application Support
Location: Pune

About Barclays
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.

Risk and Control Objective
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.

Working Flexibly

We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility, then please discuss this with the hiring manager.

BUK & BX - All locations

Please discuss the detail of the working pattern options for the role with the hiring manager.

Introduction:
What will you be doing?
- SME Support
- Driving complex and major incidents to resolution by owning the e2e incident
- Contribute in Incident Post Mortem for major incidents ensuring root cause and mitigating measures to avoid recurrence is addressed appropriately.
- Own the problem management function and work on to reduce the open problems by implementing fixes, collaborating with component teams.
- Documentation
- Create / Update / Maintain known error scenario documents
- Contribute towards and maintain Standard Operating Procedures
- Contribute towards and maintain KYA - Know Your Application document
- Automation & Reliability
- Automation of manual checks such as SoD, EoD, Post-Release Live Proving, etc.
- Implement self-healing to remove any manual intervention for incident recovery
- Identification of gaps in the existing alerting & monitoring followed by deep instrumentation to rationalize / reduce false alerts.
- Driving continual service improvements across the Cards & Payment estate to help our customers achieve their ambitions.
- Project Engagement & Onboarding
- Review functional requirements, HLD, SDR and provide RtB point of view by collaborating with the project teams
- Reviewing test strategy, test cases & test results and provide inputs from an RtB point of view.
- Contribute in Operational Acceptance Testing (and Execute wherever possible) to ensure the new systems are production-ready
- Ensure systems are built resilience-ready and collaborate with project to complete the mandatory resilience testing for each component
- Provide early life support of new projects.
- E2E Ownership of all BTB / RTB changes hitting the production environment.

What we’re looking for:

- Strong work experience in distributed and large enterprise systems such as Linux Batch Platforms
- Sound knowledge of & hands-on work experience in
- Open Systems such as Unix and Linux
- ETL Concepts (Hadoop, Oracle and DataStage) as well debugging capability
- Strong understanding on AbInitio concepts.
- Hands on experience on scheduling tools like TWS.
- Hands on experience to alerting & monitoring tools like AppD, ELK Netcool
- Working knowledge of Network Technologies such as Load Balancers & Firewalls
- DevOps Tools such as Jenkins, Chef
- Hands-on on Cloud Technologies AWS will be an added advantage.
- Domain knowledge in banking especially in Credit Card domain is added advantage.

Skills that will help you in the role:

- Strong interpersonal and communication skills
- Effective team player with strong excellent coordination skills and customer focus
- Logical and analytical approach to problem solving
- Flexible approach and ability to adapt under pressure
- Sound time management and organizational skills

Where will you be working?
Pune

Be More at Barclays
Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.
Purpose, Values and Mindset

We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.
Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.

Respect
We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone's contribution.
Integrity
We operate with honesty, transparency and fairness

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