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Collection Supervisor
4 months ago
**Designation: Collection Manager / Collection Supervisor / Team Leader**
Responsible for driving the multi due stage portfolio performance, aligned to the operating plan across PAN Bihar locations, through a team of Field Executives and Field Supervisors
Motivation and maintaining mínimal attrition for team FOS & Telecaller aligned to respective zone to drive consistency in performance
Manage Collection efficiencies/ Resolution/ Product of flows/ NCL /Settlement waivers/ Extraction rate and other portfolio health indicators
Formulating collection strategies for the state basis market dynamics, portfolio spread/segmentation and business requirements
**Compliance**
Ensure compliance with business policy, collections procedures and audit requirements
Monitor compliance and audit requirements with down team during location visit
Measures of Success (Define the Outcomes expected of the role)
Compliance score
**Skills set required**
- Should possess strong execution skills along with ability to identify root causes of problems; generate and evaluate alternative solutions; implement problem resolutions quickly and effectively with fact-based decisions
- Strong team management skills.
- Well versed in MS-Excel.
- Forecasting skills
- Good communication and interpersonal skills with evidence of teamwork and collaboration
- Excellent listening,problem solving, analytical skills and Conflict management skills
**Must Have Qualification**
Post-Graduate / Graduate Degree or equivalent educational qualifications
Loans and Credit Card knowledge along with good understanding of Collection Processes
Relevant Experience in the field.
1. Team Leader - Minimum 1-2 Year Required in Collection Process.
2. Collection Supervisor - Minimum 2-3 Years Required in Collection Process.
3. Collection Manager - Minimum 5-8 Years Required in Collection Process.
** 3-4 years Team management experience in Collections.**
Preferred Industry:
Loan / Credit Card / Banking Collections
Role: Collection / Recovery Manager
Employment Type: Full Time, Permanent
Education: Any Graduate / Postgraduate
**Salary**: Negotiable
Pay: From ₹30,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
License/Certification:
- DRA (Debt Recovery Agent) Certificate (preferred)
Willingness to travel:
- 25% (preferred)
Work Location: In person