Blackberry Mdm

MUTHURAJA PITCHAI DUBAI-UAE
+971-506362370
**Objective - **Serve as first-level contact for general User Applications, License Service delivery for desktops, Servers & Issues related as higher level for other IT network problems.
Career Profile:
Around 13.5 Yrs. of experience into IT & Telecom Industry’s and also have extensive experience in the field of IT-Support & Service Delivery Operations covering Business Rate plan Creations & Process for Devices.
Education Summary:
**Bachelor of Computer Applications **-**BCA **from Madurai Kamaraj University

**Diploma in Computer Engineering**:

- **DCE **from Tamilnadu Polytechnic College, Madurai
Other Professional Certificates: Microsoft Certified - MCTS & MCITP
**Blackberry Certified BES & UEM Server's Technical Implementation and Support Engineer ** **ITIL Foundation Certificate in IT Service Management**
ISO 9001-2008 Quality Management Internal Auditor for IT - Information Technology Professional Experience:
**Etisalat Technology Services (Etisalat)
- Dubai, UAE 05/2018 - Till date,**

**Role Sr.User Application & License Service Delivery Engg**
- Managed existing customer following while developing new business
- Maintain overall system configuration, change control and enhancements & business requirements into software spec and configurations for Bespoke & CRM Platform system
- Documents and understands what the technical environment dependencies are for each project to support an end to end integrated environment.
- Identifies development opportunities; follows up on development leads and contacts; participates in the structuring and financing of projects; assures the completion of development projects.
- Manage Business vendors and liaise with existing Sales team to provide efficient solutions and timely delivery of projects
- Create and manage the documentation Process & Service Management tool administration; set up queues, users & workflows.
- Maintaining technical documentation, reports and records regarding infrastructure solutions.
- Taking care of IT Operations and Project Management for upcoming Projects.
- Follow up on incidents and problem tickets for resolution and RCA internally and from vendors.
- Incident ticket management and completion.
- Supporting clients with the Installation/Configuration/Administration of Enterprise Mobile Device Applications.

**Agnice Fire Protection Ltd (A Manappat Group) - Chennai, INDIA 03/2016 - 04/2018,**

**Role **- **User End Technical Lead**
- Taking responsibility for logging all reported incidents, and contributing to root cause analysis in order to improve service on an on-going basis
- Self-starter and highly motivated to provide excellent customer service, technical support and new challenges
- Supporting clients with the Installation/Configuration/Administration of Mobile Device Applications.
- Manage trouble tickets using the designated corporate ticketing system.
- Incident ticket management and completion.
- Proactively monitor all services and identify potential problems.
- Create contingency plans to implement if problems occur.

**Oman Convention & Exhibition Center - Oman, Muscat 09/2015 -2/2016**

**Role **- **Sr. User End Support**
- Installation the patches & Certifications restores.
- Responsible for testing and verification of all existing and future MDM environments.
- Perform administrative tasks on a pool of devices.
- Manage trouble tickets using the designated corporate ticketing system
- Installation and configuration of MDM server.
- Handling inventory for servers.

**STARLINK out sourcing Ooredoo (Qatar telecom) - Qatar, 9/2013 3/2015 Role - User End Application Analyst**
- Hardware implementation, configuration, troubleshooting experience on User end.
- Resolve Remedy incidents as per customer SLA using tracking tool provided by the customer.
- Installed and maintained company’s computer systems and network.
- Performed upgrades and installed updates.
- Completed troubleshooting and repair when computers had problems.
- Conducted computer technology training with all new staff.
- Provided technical assistance to customers on inbound telephone tech support calls.
- Walked customers through step-by-step process for troubleshooting hardware issues.

**YOUSUF BIN AHMED AL-AAMRTI TRAD LLC. Oman, Muscat ** 4/2011 - 8/2013

**Role - Sr.System Administrator**
- Recommended technology refresh according to the needs of clients
- Supporting clients with the Installation/Configuration/Administration of User End Support Applications.
- Training and updating the team on Tools and Process.
- Troubleshooting Technical issues relating to Operating Systems, Networking and Mobile Technologies.
- AD Identity Management (resetting passwords, moving users to different domains, creating and modifying objects in AD etc.)
- Maintained and document all incoming tickets and resolve within SLA & Generate Monthly MIS Reports for the management review.

**AGNICE FIRE PROTECTION LTD - (A UTC Group). CHENNA