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Telecaller & Data Entry

7 months ago

Delhi Delhi, India Sixth Sense Specs LLP Full time

**Job Summary**:
We are seeking a proactive and communicative individual to join our team as a Telecaller and Data Entry Operator. The primary responsibility will be to interact with customers over the phone to confirm orders, address inquiries, and ensure exceptional customer service. Additionally, this role involves accurate and efficient data entry tasks.

**Responsibilities**:

- **Telecalling**:_
- Contact customers via phone calls to confirm orders and provide order-related information.
- Handle incoming calls, address customer inquiries, and provide assistance in a professional manner.
- Maintain a high level of customer satisfaction through effective communication and problem-solving.
- **Data Entry**:_
- Accurately input customer information, orders, and related data into the company database or CRM system.
- Ensure data entry is performed efficiently and within established timelines.
- Verify data accuracy and completeness to maintain reliable records.
- **Documentation**:_
- Maintain records of customer interactions, transactions, inquiries, and feedback.
- Prepare reports summarizing customer interactions and order confirmations.
- **Collaboration**:_
- Coordinate with the sales and operations teams to ensure seamless order processing and resolution of customer issues.
- Work closely with other departments to update and maintain accurate customer information.

**Requirements**:

- Proven experience in telecalling, customer service, or a related field.
- Excellent communication skills.
- Ability to multitask and prioritize tasks effectively.
- Attention to detail and accuracy in data entry and customer interactions.
- Strong problem-solving abilities and a customer-centric approach.
- Flexibility to adapt to changing priorities and workload.

**Preferred Qualifications**:

- Experience using CRM software or databases for data entry.
- Previous experience in a customer service or telecalling role.

**Location**: Chandni Chowk

**Salary**: ₹15,000.00 - ₹17,000.00 per month

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Microsoft Office: 1 year (preferred)
- total work: 1 year (preferred)