Field Service Advisor
2 weeks ago
Company
- Garagewalle Pvt. Ltd.
About us:
Garagewalle Services is a pioneering company that brings convenience and efficiency to the world of
two-wheeler servicing and repairs. With a commitment to customer satisfaction and a passion for
motorcycles and scooters, Garagewalle Services is revolutionizing the traditional approach to vehicle
maintenance by offering on-demand and doorstep services.
Job Title: Field Service Advisor
Location: Nagpur Maharashtra
**Job Type**: Full-Time
Experience: 2 years of experience
Job Summary:
A Field Service Advisor is a professional who acts as a liaison between a company and its customers, particularly in industries that provide on-site services. The role typically involves overseeing and coordinating service activities, providing support and advice to field technicians, and ensuring the efficient delivery of services.
Key Responsibilities:
Customer Interaction:
- Communicate directly with customers to understand their service needs and concerns.
- Provide advice and recommendations for service or product repairs and maintenance.
- Serve as the point of contact for customers throughout the service process.
Scheduling and Coordination:
- Schedule appointments for field technicians, ensuring efficient use of time and resources.
- Coordinate between the field team and customers to ensure timely service delivery.
Technical Guidance:
- Offer technical support and troubleshooting advice to field technicians when they encounter problems in the field.
- Help ensure that technicians have the necessary tools and resources to complete the job.
Service Quality Assurance:
- Monitor the quality of the service delivered, ensuring that standards and customer expectations are met.
- Collect feedback from customers to improve service and address any issues promptly.
Documentation and Reporting:
- Maintain accurate records of service requests, work orders, and customer interactions.
- Prepare reports on service activities, completion rates, and customer satisfaction levels.
Qualifications and Skills:
Technical Knowledge, Problem Solving, Time Management, Customer Service, Organizational Skills.
Industry Application:
Telecommunications, Technology Services, Equipment Repair, Automotive Services
Pay: ₹11,767.91 - ₹15,000.00 per month
**Experience**:
- total work: 2 years (required)
Work Location: In person
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