Teacher Support Associate
3 weeks ago
**ABOUT KHAN ACADEMY**
Khan Academy is a fast-paced, nonprofit startup on a mission to provide a free, world-class education for anyone, anywhere. We already reach millions of students every month and are growing rapidly. We’re building a library of world-class instructional and practice resources that empowers learners. Whether they’re studying matrices, mitosis, or multivariable calculus, we want to offer students the resources to realize that they can learn anything.
**ABOUT KHAN ACADEMY INDIA**
Khan Academy India aims to deliver a world class user experience that is locally relevant to learners in India and is enabled by a strong on-the-ground team and operations. Our learning system is mastery based, which allows students to master key concepts at a pace that is right for them before moving on to more challenging content. From serving under 500,000 learners in 2016, we are now serving almost 4 million learners a month across our websites, apps and youtube channels. These learners include both independent learners accessing us at home and teacher directed learners in schools. Our focus is to reach the underserved by making our content accessible in local languages and by working with large public school systems. Khan Academy is available in Hindi, Hinglish, Kannada, Gujarati, Bangla, Tamil, Punjabi, Marathi and Assamese.
**ABOUT THE ROLE**
We are seeking a Teacher Support Lead to drive our outbound operations in Khan Academy India’s Teacher Support Team. The individual will be responsible for planning and executing operations related to outbound communications to customers including, but not limited to, maintaining customer contact database, driving the monthly planning cycle for outbound requests, collaborating with internal stakeholders to align on content, submitting communication templates for approvals, managing support agents’ bandwidth, performing administrative function on CRM tools, defining success metrics and driving improvement in current baseline for all outbound communication channels.
The core objective of this role is to help in the success of the implementation programme by being the voice of Khan Academy to our programme stakeholders i.e. teachers and administrators.
**Please note that this is a 12-month contract role.**
**Responsibilities**:
- Creating, in consultation with the relevant internal teams, the outbound communication plan for each partner aligned with the program goals
- Ensuring execution of the outbound communication plan in a timely manner meeting the required measure of quality
- Managing dependencies with external stakeholders for outbound communications
- Assessing costing and financial impact of outbound communications
- Maintaining an up to date teachers directory
- Assessing impact of Communication and driving improvement on success metrics for health of outbound support
- Mentoring and monitoring of support agents through feedback and reporting
- Hiring, Training & Onboarding of support agents
- Ensuring proper knowledge management of support documents
- Analyzing and surfacing insights through teacher support data
- Being a part of the schools team that works with state governments to increase usage in public and government schools
**Skills Needed**
Data Skills
- Should be comfortable working with data and performing exploratory analysis on data sets
- Should be able to make data-backed decisions
- Should be able to share insights derived using data with the larger team
Communication skills
- Good oral communication skills to make outbound calls for highly sensitive cases
- Should be able to write thorough documents for knowledge management and create exhaustive support team resources
- Ability to read and write in English and Hindi and create drafts for marketing materials
- Ability to be calm under pressure while handling contacts of irate customers
Programme Management Skills
- Ability to create working-backward plans from hard deadlines
- Ability to independently drive projects
- Ability to create self-monitoring checkpoints for projects
- Have a foresight to anticipate blockers and risks for projects and communicate them to stakeholders in time
- Should be able to plan for alternative solutions and workarounds
Stakeholder Management Skills
- Ability to influence without authority
- Should be able to give direction to internal stakeholders for CX improvement in outbound communication
- Ability to manage conflicting priorities within teams
Bias for Action
- Should favor action over inaction in the face of uncertainty
- Be curious and run experiments to learn about how to improve impact of outbound comms
**Contract Duration**: 12 months
**HOW TO APPLY**
**Please submit your resume and the assignment submission in the fields given. Please note that any submission without an assignment will not be considered.
-
Delhi, India Prayoga Full timeResearch Associate- Teacher Professional Excellence.● Job Title: Research Associate– Teacher Fellowship Programme ● Location: Prayoga Campus, Bangalore. ● Number of positions: 2 ● Reports to: Head, Teacher Professional Excellence About the Teacher Professional Excellence Initiative. The initiative intends to facilitate and support the educational...
-
Delhi, India Prayoga Full timeResearch Associate- Teacher Professional Excellence. ● Job Title: Research Associate– Teacher Fellowship Programme ● Location: Prayoga Campus, Bangalore. ● Number of positions: 2 ● Reports to: Head, Teacher Professional Excellence About the Teacher Professional Excellence Initiative. The initiative intends to facilitate and support the educational...
-
Delhi, India Prayoga Full timeResearch Associate- Teacher Professional Excellence.● Job Title: Research Associate– Teacher Fellowship Programme● Location: Prayoga Campus, Bangalore.● Number of positions: 2● Reports to: Head, Teacher Professional ExcellenceAbout the Teacher Professional Excellence Initiative.The initiative intends to facilitate and support the educational...
-
Delhi, India Prayoga Full timeResearch Associate- Teacher Professional Excellence.● Job Title: Research Associate– Teacher Fellowship Programme● Location: Prayoga Campus, Bangalore.● Number of positions: 2● Reports to: Head, Teacher Professional ExcellenceAbout the Teacher Professional Excellence Initiative.The initiative intends to facilitate and support the educational...
-
Delhi, India Prayoga Full timeResearch Associate- Teacher Professional Excellence.● Job Title: Research Associate– Teacher Fellowship Programme● Location: Prayoga Campus, Bangalore.● Number of positions: 2● Reports to: Head, Teacher Professional ExcellenceAbout the Teacher Professional Excellence Initiative.The initiative intends to facilitate and support the educational...
-
new delhi, India Prayoga Full timeResearch Associate- Teacher Professional Excellence. ● Job Title: Research Associate– Teacher Fellowship Programme● Location: Prayoga Campus, Bangalore.● Number of positions: 2● Reports to: Head, Teacher Professional ExcellenceAbout the Teacher Professional Excellence Initiative.The initiative intends to facilitate and support the educational...
-
Delhi, India Prayoga Full timeResearch Associate- Teacher Professional Excellence. ● Job Title: Research Associate– Teacher Fellowship Programme ● Location: Prayoga Campus, Bangalore. ● Number of positions: 2 ● Reports to: Head, Teacher Professional Excellence About the Teacher Professional Excellence Initiative. The initiative intends to facilitate and support the...
-
Customer Support Associate
6 days ago
Delhi, India Codingal Full timeCodingal ( is a global leader in online coding education for kids and teens, offering live, interactive classes taught by expert Computer Science instructors. Our mission is to inspire kids to fall in love with coding and empower them to create apps, games, websites, and animations, preparing them to become future entrepreneurs, engineers, and...
-
New Delhi, India Peepul Full time**About Peepul** Peepul is an education-focused non-profit. **We dream and work towards creating an** **education system in India that enables ‘every child to realize their potential.’** We work closely with governments at the national, state, and local levels to transform government schools and government systems. The poorest children in India study...
-
Customer support associate
5 days ago
Delhi, India Codingal Full timeCodingal ( is a global leader in online coding education for kids and teens, offering live, interactive classes taught by expert Computer Science instructors. Our mission is to inspire kids to fall in love with coding and empower them to create apps, games, websites, and animations, preparing them to become future entrepreneurs, engineers, and...
-
Customer Support Associate
3 days ago
Delhi, India Codingal Full timeCodingal ( is a global leader in online coding education for kids and teens, offering live, interactive classes taught by expert Computer Science instructors. Our mission is to inspire kids to fall in love with coding and empower them to create apps, games, websites, and animations, preparing them to become future entrepreneurs, engineers, and...
-
Customer Support Associate
7 days ago
Delhi, India Codingal Full timeCodingal (www.codingal.com)is a global leader in online coding education for kids and teens, offering live, interactive classes taught by expert Computer Science instructors. Our mission is to inspire kids to fall in love with coding and empower them to create apps, games, websites, and animations, preparing them to become future entrepreneurs, engineers,...
-
Teacher Coordinator
1 week ago
Punjabi Bagh, Delhi, Delhi, India INTERNATIONAL SCHOOLING Full timeInternational Schooling is the best American Online School serving 14000+ students and is trusted by parents across 135+ countries. Accredited by Cognia, USA, and approved by College Board, USA, International Schooling offers an American curriculum for Grades KG-12, supported by 600+ internationally trained and certified teachers, speaking 40+ languages. As...
-
Associate Vice Principal
4 weeks ago
Punjabi Bagh, Delhi, Delhi, India INTERNATIONAL SCHOOLING Full time**Job Title - Associate Vice Principal** **HR - Unnati Mishra** **Minimum 5 Years Experience Required** International Schooling is the best American Online School serving 14000+ students and is trusted by parents across 135+ countries. Accredited by Cognia, USA, and approved by College Board, USA, International Schooling offers an American curriculum for...
-
Teacher Coordinator
2 weeks ago
Punjabi Bagh, Delhi, Delhi, India INTERNATIONAL SCHOOLING Full timeInternational Schooling is the best American Online School serving 14000+ students and is trusted by parents across 135+ countries. Accredited by Cognia, USA, and approved by College Board, USA, International Schooling offers an American curriculum for Grades KG-12, supported by 600+ internationally trained and certified teachers, speaking 40+ languages. As...
-
Trainee Pilates Teacher
2 days ago
Delhi, India Pilates for Wellbeing Full timeAbout Us:Classical Pilates for Wellbeing is India’s only Licensed Classical Pilates Studio affiliated with The Pilates Center in Boulder, Colorado. We are dedicated to promoting health and wellness through the art of Pilates, and we are currently seeking passionate individuals to join our team as Trainee Pilates Teachers.Position Overview:As...
-
Associate Vice Principal
3 weeks ago
Punjabi Bagh, Delhi, Delhi, India INTERNATIONAL SCHOOLING Full time**Job Title - Associate Vice Principal** **HR - Unnati Mishra** **Minimum 5 Years Experience Required** **Age not more than 40 years** International Schooling is the best American Online School serving 14000+ students and is trusted by parents across 135+ countries. Accredited by Cognia, USA, and approved by College Board, USA, International Schooling...
-
Trainee Pilates Teacher
3 days ago
Delhi, India Pilates for Wellbeing Full timeAbout Us: Classical Pilates for Wellbeing is India’s only Licensed Classical Pilates Studio affiliated with The Pilates Center in Boulder, Colorado. We are dedicated to promoting health and wellness through the art of Pilates, and we are currently seeking passionate individuals to join our team as Trainee Pilates Teachers. Position...
-
Trainee Pilates Teacher
3 days ago
delhi, India Pilates for Wellbeing Full timeAbout Us:Classical Pilates for Wellbeing is India’s only Licensed Classical Pilates Studio affiliated with The Pilates Center in Boulder, Colorado. We are dedicated to promoting health and wellness through the art of Pilates, and we are currently seeking passionate individuals to join our team as Trainee Pilates Teachers.Position Overview:As...
-
Teaching Jobs in Ncr
3 weeks ago
Delhi, Delhi, India Right Step Consulting Full time**Industry**:NGO / Social Services / Regulators / Industry Associations Location: Delhi/NCR **Brief Role**: **School Teacher** We are looking for a Sanskrit / Maths/ English / Physics / Geography/ History / Arts/ Music Teachers As a teacher your key responsibility is to Facilitate the development of children with diverse backgrounds, interests and...