Zone Incharge

**Zone Incharge Responsibilities**:

- Leading and managing a huge team to optimize efficiency of operations and achieve the performance target for the zone.
- Assisting the management in implementing new strategic initiatives as well as contribute with ideas for effectively scaling up the operations in zones.
- Managing operations team for on boarding and post sales services.
- Liaising between the implementation team and the operations strategy team to ensure that all the areas under you focuses on order fulfilment, logistics and customer experience.
- Plan and execute strategic projects being driven centrally.
- Sustaining and growing the relationships which translate to a growth in revenue for the zone,
- Maintaining a strong relationship with cooks (Specifically cook leads of the zone) and advising them on issues related to the market and offering solutions on the same.
- Handling a team of Cook RL’s, DE RL’s, key account managers for overall driving the supply team in the zone.
- Manage the sales administration function, operational performance reporting, streamlining processes and systems wherever possible and advising senior management on maximizing business relationships and creating an environment where customer service can flourish, also managing a huge team.
- Perform cost analysis and reporting as well as manage schedules, quality initiatives and process change initiatives. Design and manage execution of the employee retention plan; Responsible for deciding on the staffing and training requirements for all the areas under your purview.
- Improve the systems, processes and policies in the operations team to better support management reporting, information flow and relevant business metrics
- Ensure the fleet of cooks, delivery executives across areas are disciplined, and resolve disputes/strikes that may arise in these areas, warranting an efficient and healthy work environment.
- Ensure a flawless delivery service for the customers in your areas with special focus on real time service levels and schedule adherence;
- Meet or exceed customer satisfaction rating target of the delivery fleet in all the areas under your purview

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹18,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Weekend availability

Ability to commute/relocate:

- Coimbatore - 641028, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- 3-5 years of total work (required)