Reservation Associate

3 weeks ago

Delhi, India Hilton Full time

Reservation Associate

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

The Reservation Associate is responsible for the accurate recording and processing of reservations and the maximization of room sales through pro-active selling and up-selling techniques.

**What will I be doing?**

As the Reservation Associate, you will be responsible for performing the following tasks to the highest standards:

- Maximize room sales and revenue for the hotel with up-selling as highest priority.
- Ensure a sales attitude is adopted at all times and maintain an awareness of all sales opportunities within the hotel.
- Ensure a high level of product knowledge of the hotel and the local area.
- Develop and maintain a high level of communication with major sources of business and feedback to the Revenue Manager where necessary.
- Advise the Revenue Manager of any changes or trends relating to business.
- Ensure all refused business is recorded with reasons for refusal.
- Ensure that all correspondence has been filed accordingly, with correct and updated information.
- Adhere to all company credit policies to ensure that all revenue expected will be received.
- Adhere to pre-set availability and rate controls.
- Maintain and update guest history and marketing database as laid down in the reservations procedures.
- Ensure a high level of customer service is consistently maintained.
- Ensure all reservations input in the system are accurate with sufficient back-up for reviewing
- Maintain a clean and tidy work area at all times.
- Comply with all company policies relating to reservations.
- Comply with all systems and procedures, as laid down by the Revenue Manager.
- Quality of reservations belongs to top priorities.
- Brand standards have to be strictly followed.
- The Management reserves the right to change / extend this job description if necessary, at any point of time during her / his employment.
- Carry out any other reasonable duties and responsibilities as assigned.

**What are we looking for?**

A Reservation Associate serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

- Familiar with hotel reservation systems.
- Familiar with hotel product and hotel rules & regulations (including emergency procedures).
- Fluent in both verbal and written English and Chinese to meet business needs.
- Good at operating office machines.
- Sense of responsibility and professionalism.
- Responsible and reliable.
- Takes initiative.
- Basic managing skill.

**What will it be like to work for Hilton?**

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

  • Reservation Associate

    3 months ago

    Delhi, India Hyatt Regency Delhi Full time

    Summary - You will be responsible to provide an excellent and consistent level of service to your customers. The Reservation Associate is responsible to contribute to the smooth and efficient running of the room reservations within the Rooms Division**Qualifications**: - Diploma/qualification in Hospitality or Tourism Management

  • Reservation Associate

    4 weeks ago

    Delhi, India Hilton Full time

    Reservation Associate With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels &...

  • Reservation Associate

    2 weeks ago

    Delhi, Delhi, India Hilton Full time

    Reservation AssociateWith thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels &...

  • Reservation Associate

    4 weeks ago

    Delhi, India Hilton Full time

    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...

  • Reservation Associate

    2 weeks ago

    Delhi, Delhi, India Hyatt Regency Delhi Full time

    Summary You will be responsible to provide an excellent and consistent level of service to your customers.The Reservation Associate is responsible to contribute to the smooth and efficient running of the room reservations within the Rooms DivisionQualifications: Diploma/qualification in Hospitality or Tourism Management

  • Reservations Associate

    2 weeks ago

    Delhi, Delhi, India IHCL Full time

    Job Responsibilities Identify peak and valley dates, provide budgetary figures related to rooms and analyse data. Respond to changes in the service design of the existing SOP and generate a stepbystep guideline on how to follow it, in consultation with the Director of Sales. Circulate the guideline and monitor its compliance to ensure efficiency of the team....

  • Reservations Associate

    3 weeks ago

    New Delhi, India Indian Hotels Full time

    **Responsibilities**: - Identify peak and valley dates, provide budgetary figures related to rooms and analyse data. - Respond to changes in the service design of the existing SOP and generate a step-by-step guideline on how to follow it, in consultation with the Director of Sales. Circulate the guideline and monitor its compliance to ensure efficiency of...

  • Reservations Associate

    3 weeks ago

    New Delhi, India IHCL Full time

    Job Responsibilities - Identify peak and valley dates, provide budgetary figures related to rooms and analyse data. - Respond to changes in the service design of the existing SOP and generate a step-by-step guideline on how to follow it, in consultation with the Director of Sales. Circulate the guideline and monitor its compliance to ensure efficiency of the...

  • Guest Service Associate

    4 weeks ago

    Delhi, Delhi, India Marriott International, Inc Full time

    **Job Number** 24041875 **Job Category** Reservations **Location** JW Marriott Hotel New Delhi Aerocity, Asset Area 4 - Hospitality District, New Delhi, Delhi, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by...

  • Guest Service Associate

    3 weeks ago

    Delhi, Delhi, India Marriott International, Inc Full time

    **Job Number** 24085558 **Job Category** Reservations **Location** JW Marriott Hotel New Delhi Aerocity, Asset Area 4 - Hospitality District, New Delhi, Delhi, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by...

  • Reservations Associate

    2 weeks ago

    Delhi, Delhi, India Marriott International, Inc Full time

    **Job Number** 24069557 **Job Category** Reservations **Location** Aloft New Delhi Aerocity, 5B IGI T3 Road, New Delhi, Delhi, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify...

  • Reservation Associate

    2 weeks ago

    Delhi, Delhi, India Marriott International, Inc Full time

    **Job Number** 24016762 **Job Category** Reservations **Location** Aloft New Delhi Aerocity, 5B IGI T3 Road, New Delhi, Delhi, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify...

  • Reservation Executive

    3 weeks ago

    Delhi, Delhi, India Foxoso Hospitality Pvt Ltd Full time

    Min. 1 year Hotel Line Experience Assist customers in selecting suitable options based on their preferences and needs. **Customer Service**:Provide excellent customer service by addressing customer inquiries, concerns, and requests related to reservations. Ensure that customers receive accurate and detailed information about their bookings, including...

  • Reservation Executive

    2 months ago

    Delhi, India Foxoso Hospitality Pvt Ltd Full time

    Assist customers in selecting suitable options based on their preferences and needs. **Customer Service**:Provide excellent customer service by addressing customer inquiries, concerns, and requests related to reservations. Ensure that customers receive accurate and detailed information about their bookings, including rates, availability, policies, and...

  • Reservation Agent

    3 weeks ago

    Dwarka, Delhi, Delhi, India Samit Hr Consulting Services Pvt. Ltd Full time

    Hiring For Operation Executive (Reservation Agent) Dear Jobseekers, We are hiring **“Operation Executive (Reservation Agent) - Domestic Travel”.** **Experience-**: Min 6 Month **Industry-**: Hospitality & Tourism **Location-**: West Delhi **Salary-**: Negotiable (Upto 25 K Per Month) **Job Description-**: - Assisting and advising customers who may...

  • Reservation Associate

    5 days ago

    New Delhi, India bloom Hotel Group Full time

    **Assisting and advising customers who may be choosing from a variety of travel options**. Making reservations for customers based on their various requirements and budgetary allowances. Checking the availability of accommodation or transportation on the customers' desired travel dates. **Salary**: ₹18,000.00 - ₹21,583.64 per month **Benefits**: -...

  • Reservations Executive

    4 weeks ago

    Delhi, Delhi, India Marriott International, Inc Full time

    **Job Number** 24041877 **Job Category** Reservations **Location** JW Marriott Hotel New Delhi Aerocity, Asset Area 4 - Hospitality District, New Delhi, Delhi, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Oversee accuracy of room blocks, reservations, and group market codes....

  • Reservations Executive

    2 weeks ago

    Delhi, Delhi, India AccorHotel Full time

    ** JOB PURPOSE** - Plan the room reservations. - Ensure proper selling techniques and strategies are utilized to maximize room revenues. - Coordinate all duties and responsibilities of the reservation department ensuring a high level of accuracy and efficiency. - Any matter which may affect the interests of the hotel should be brought to the attention of the...

  • Central Reservations Associate

    2 months ago

    Nehru Place, Delhi, Delhi, India Amara Hotels and Resorts Full time

    We are looking for detail-oriented reservation agents to assist our customers with their booking needs. You will provide various planning and booking services, including answering customers’ questions, making travel suggestions, and booking rooms and tickets. To be successful as a Reservation Agent you must be able to work with mínimal supervision and...

  • Reservation Executive

    4 weeks ago

    Delhi, India PULLMAN Full time

    Company Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...