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Seller Support Associate
2 weeks ago
DESCRIPTION
- The Seller Support Associate demonstrates end to end ownership of every seller interaction coupled with proactive problem solving and provides exceptional support to sellers. Should be able to effectively interact with and manage logistic partners for the timely shipment of products.
- Demonstrates effective, clear and professional written and oral communication. He/she should be able to upload products images/details at the backend of the website
- Provides prompt and efficient service to GI Sellers and Merchants including the appropriate escalation of Sellers’ issues. Should be conversant with GST process and invoicing/manifest generation.
- Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
- Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
- Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
- Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
- Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
- Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller’s issues and questions.
BASIC QUALIFICATIONS
- Education: Bachelor Degree in any discipline with 0-10 years of experience.
- Excellent written and verbal communication in English. Along with English, proficiency in Hindi and or Telugu/ Tamil/ Kannada would be preferred
- Shifts: Currently the job involves only day shift however it may include other shifts also based on the business requirement.
- Weekly Off: One day off in a week.(it is a 6-day working week)
- During the first four months (Training & Transition) no unplanned leaves are allowed.
- Ability to use a desktop/Laptop and familiarity with Internet Browsers, Windows OS, Microsoft Outlook and MS Office.
**Salary**: ₹300,000.00 - ₹360,000.00 per year
Schedule:
- Day shift
Ability to commute/relocate:
- Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- total work (preferred)
**Speak with the employer**
+91 9686850478
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