Operations Executive
6 months ago
**Company Overview**:
Excellanto Ventures is at the forefront of leading the way, powering next-generation enterprises with comprehensive Digital and IT Engineering end-to-end solutions. As a global provider of IT outsourcing services, our commitment to excellence, fortified by years of experience and domain knowledge proficiency, allows us to partner closely with our clients, catalyzing transformational value that grants a sustainable competitive edge.
**Position Overview**:
**Key Responsibilities**:
- **Tutor Coordination**: Liaise with tutors to schedule classes, manage availability, and address any issues or concerns. Ensure tutors have the necessary resources and support to deliver effective lessons. Assist in onboarding new tutors and conducting orientation sessions.
- **User Coordination**: Communicate with users to understand their needs, schedule classes, and handle inquiries or complaints. Provide exceptional customer service to enhance user satisfaction and retention. Monitor user feedback and implement improvements to enhance the user experience.
- **Operational Management**: Oversee the daily operations of the platform to ensure seamless functioning. Develop and implement operational policies and procedures. Coordinate with different departments to streamline operations and improve efficiency.
- **Reporting and Documentation**: Maintain accurate and up-to-date records of operational activities. Prepare and present regular reports on key performance indicators (KPIs), operational metrics, and project statuses. Identify areas for improvement and provide recommendations based on data analysis.
- **Problem Solving**:Address and resolve operational issues promptly and effectively. Implement solutions to prevent recurring problems and enhance operational efficiency.
**Qualifications**:
- Bachelor’s degree in business administration, Operations Management, or a related field.
- Proven experience in operations, preferably in the edtech or education sector.
- Excellent organizational and multitasking skills.
- Strong communication and interpersonal skills.
- Proficiency in MS Office (Excel, Word, PowerPoint) and experience with CRM systems.
- Ability to work independently and as part of a team.
- Detail-oriented with strong analytical and problem-solving abilities.
**What We Offer**:
- A collaborative and innovative work environment.
- Opportunities for professional growth and development.
- Competitive salary and benefits package.
- The chance to make a meaningful impact on the education sector.
**Job Types**: Full-time, Permanent
Pay: ₹20,000.00 - ₹30,000.00 per month
**Benefits**:
- Flexible schedule
- Work from home
Schedule:
- Day shift
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Sant Nagar, Delhi, Delhi: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
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