Service Desk Operator

4 months ago


Shiliguri, India INFINITY JOBS Full time

Job Summary:
As a Service Desk Operator, you will be the first point of contact for our clients seeking technical assistance. You will play a crucial role in providing timely and effective support to resolve technical issues, answer inquiries, and ensure overall customer satisfaction. This role requires strong problem-solving skills, a customer-centric mindset, and the ability to work in a fast-paced environment.

**Responsibilities**:
1. Customer Support:

- Provide excellent customer service by understanding and addressing the client's needs in a professional and efficient ma
- Diagnose and resolve technical issues related to hardware, software, and network systems.
- Escalate complex issues to the appropriate support teams while ensuring clear communication with the client.

3. Documentation:

- Create and maintain detailed and accurate records of each customer interaction, including the nature of the problem and the resolution provided.

**Qualifications**:

- Proven experience as a Service Desk Operator or in a similar customer support role.
- Strong understanding of computer systems, networks, and troubleshooting techniques.
- Excellent communication and interpersonal skills.
- Ability to prioritize and manage multiple tasks in a fast-paced environment.
- Familiarity with service desk software and remote support tools.

**Job Types**: Full-time, Permanent, Fresher

**Salary**: ₹8,000.00 - ₹20,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Commission pay
- Performance bonus
- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)

Ability to Commute:

- Siliguri, West Bengal (required)

Ability to Relocate:

- Siliguri, West Bengal: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**
+91 9083591000


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