Ad Ops Services Associate

3 weeks ago

Bengaluru, India ADCI - Karnataka Full time

Job summary

Amazon Advertising is growing its online advertising program and is seeking an Ad Operations Associates in BLR to support our Global business. The Ad Ops Services Associate will provide world-class customer service and support for the Amazon global advertising business. Responsibilities include the daily operations of advertising campaigns across Amazon and its subsidiaries owned and operated sites. This role will be responsible to perform certain accurate media plan creation/reviews and to handle reporting process within the tool. Job Description: In this role, the individual works under close supervision on completing the productivity and accuracy targets. Associates are required to understand different operational techniques to ensure attention to detail. Accuracy of processing is of utmost importance followed by speed. He/she should consistently deliver results that meet or exceed expectations & understands how the business operates and suggest changes to improve the process. The associate need to be a team player and willing to share his/her knowledge. This role would report to the Operations Manager. Roles and Responsibilities: This includes, but is not limited to: - Gain a thorough understanding of the business and operational area - Process allocated work to meet and exceed daily productivity targets - Maintain the highest standards around campaign QA, media plan creation/reviews - QA campaigns that are trafficked to Amazon's stable of properties: Amazon, Twitch, etc. - Provide support and coverage to other advertising teams - Provide account team with screenshots confirming creative went live - Complete ad server and campaign audits using checklists to ensure accuracy and completeness of campaign, including go live workflows - Provide, verify 3rd party reporting - Uphold user experience by confirming ad units when they go live Knowledge & Skills/ Business Acumen - Outstanding organizational, prioritization, attention to detail and multi-tasking skills - Comfortable in fast-paced, multi-tasked, high-energy environment - Show excellent oral and written communication skills with the ability to face external and internal customers in a professional and mature manner.

Key job responsibilities
- Maintain the highest standards around campaign fulfilment
- Execute campaigns by trafficking ads to Amazon's stable of properties: Amazon, Twitch.tv etc.
- Build campaign, line items, creative in an ad server with reference to the requirement.
- Communicating the status of campaign creation to key global partners and also providing twitch team with screenshots confirming creative went live
- Complete ad server and campaign audits using checklists to ensure accuracy and completeness of the campaign, including go live workflows
- The ability to proactively troubleshoot, solve problem quickly and escalate as needed
- Create weekly/monthly campaign reports
- Take on ad-hoc projects to improve processes and maintain ad serving capabilities.
- Responsible for SLAs (Service Level Agreements), quality, customer experience and productivity of assigned team
- Partnering with key stakeholders to define, identify and influence the development of new initiatives
- Creating best practices by putting forth improvement ideas
- Mentor, guide and deliver trainings to operational teams to manage quality, improve process efficiency and minimize variation
- Look at ways to automate the process

Demonstrated problem solving and analytical skills - Proven ability to work productively and efficiently in an independent setting - Proven ability to clearly communicate with managers and associates at all levels - Global perspective and understanding of business objectives - Attention to detail and work with the highest level of accuracy - Willing to work in a diverse atmosphere and contribute to an inclusive culture Shifts: Rotational (it is a 24*7 shift environment and shifts are rotational - changes every 3 months’) Weekly Off: Rotational

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