Client Servicing Executive
1 month ago
We are looking to employ an experienced client servicing executive for our wedding vertical to handle all client inquiries, concerns, and complaints in a professional manner. The client servicing executive’s responsibilities include collaborating with the relevant departments to better address client needs, providing regular updates to higher management, and upselling company products/services where possible. You should also be able to identify new business opportunities through client referrals.
To be successful as a client servicing executive, you should be committed to helping clients and able to work well under pressure. Ultimately, an outstanding client servicing executive should demonstrate excellent communication, problem-solving, and customer service skills at all times.
**Key Responsibilities**:
Cultivating solid relationships with clients through the provision of exceptional pre and after-sales service.
Creating a positive onboarding experience for new clients.
Identifying ways to overcome clients' initial hesitation.
Maintaining an accurate record of all existing and potential clients.
Responding to client inquiries in a timely and professional manner.
Ensuring that the correct terms of sale are entered into the client database to prevent avoidable billing issues.
**Key Requirements**:
3-5 Years experience in the Wedding Planning Industry
Bachelor's degree in business administration or an industry-related field.
Proficient in English language
Proven experience working as a client servicing executive in Wedding Planning Industry.
Proficiency in Microsoft Excel.
Working knowledge of Customer Relationship Management (CRM) software.
The ability to work efficiently under pressure.
Excellent organizational and time management skills
Strong analytical and problem-solving skills.
Effective communication skills.
Exceptional customer service skills.
**Job Types**: Full-time, Regular / Permanent
**Salary**: ₹20,000.00 - ₹50,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Flexible schedule
Schedule:
- Day shift
- Weekend availability
Supplemental pay types:
- Commission pay
- Performance bonus
Ability to commute/relocate:
- Delhi, Delhi: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- wedding industry/event management (preferred)
**Language**:
- English and any other Indian Language (preferred)
Willingness to travel:
- 50% (preferred)
Work Location: One location
Expected Start Date: 20/06/2023
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