Ward Secretary

To receive the patient with a smile and explain about the admission guidelines.
- To visit every patient, enquire about his or her needs every day.
- To keep the ambience neat and tidy.
- To co-ordinate with other departments in attending to the patient's needs
- To participate in the IDR for all new admissions and for patients staying more than a week
- To inform the resident / registrar regarding new admissions.
- To inform cross referrals/ review to OP secretaries as mentioned in the communication book.
- To keep the VIP co-ordination team informed on the status of reference patients
- To arrange for transport while sending the patient for various investigations
- To collect all laboratory / radiology reports according to the TAT
- To obtain billing clearance before the patient is taken up for surgery.
- To send the updated billing cards to the billing department for the patients who are for Discharge.
- To co-ordinate with the Primary team / ward resident to finalize the discharge summary
- To explain the discharge guidelines/ insurance formalities to the patient and family
- To check the discharge intimation/ checked out status in the system and ensure hospital bills are settled and inform the Nurse to handover the discharge summary and the reports to the patient.
- To co-ordinate with Ambulance department if the patient needs ambulance for transportation.
- To collect the Customer feedback and forward it to Guest Relations department for analysis.
- Maintaining the case files of the patient neatly with all the necessary case papers, investigation reports and billing card etc.
- To dispatch discharged blue folder to the medical records within 48 hours.
- To participate, contribute and be aware of the departmental quality initiatives and performance
- To carryout data collection/support in data collection.
- To adhere to the safety norms of hospital, follow both patient, and staff safety rules.
- To perform any job / task as assigned by the superior.