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Research Associate

2 months ago

Bengaluru Karnataka, India m360 Research Full time

**Company Description** About m360 Research**: m360 Research is a full-service market research agency specializing in the healthcare space. Our proprietary panels include over 1 million physicians across 75 specialties in addition to substantial communities of allied HCPs, and payers. Founded in 2004, with a strong provenance in technology and innovation, m360 is committed to high quality and actionable insights, underpinned by robust physician verification and ISO certification (9001, 20252, 27001). International fieldwork services are complemented by full service advanced analytics to power data-driven decision making.

**POSITION: Research Associate**
**EXPERIENCE: 2+ Year in international outbound calling**
**LOCATION: Bangalore**
**LANGUAGE (Fluent): English Language**

**BROAD RESPONSIBILITIES**:

- Recruiting healthcare professionals to participate in online MR surveys as well as for panel recruitment.
- Coordinate with project owners, provide daily updates and consistently deliver as per the set targets and timelines for each data collection projects.
- Cold calling and lead generation.
- Follow-up and reminder calls.
- Build and maintain a good rapport with respondent.
- Online mining and desk research.
- “As part of job responsibilities, you are required to comply with ISO 20252:2019 and ISO 27001 standards”.

**PRE-REQUISITES FOR THE ROLE**:

- Very good cold-caller with strong convincing and soft skills. Soft skill trained resources from sales processes are preferred.
- Should be willing to work in target orientated environment with stringent timelines. Must have the ability to multi-task and prioritize task independently based on targets & timelines.
- Neutral accent with no MTI/local influence.
- Experience in lead generation and awareness of standard rebuttals to pass the gatekeepers.
- Proactive & spontaneous thinker and can change pitch of the call to achieve results.
- Ability to mine contact information from free online sources.
- Should have the ability to comprehend survey screener logic.
- Proficient in using MS excel & word.
- Good interpersonal skills.

**Qualifications**
- Any Graduate/Under-Graduate (minimum 12th pass)

**Additional Information** OTHER REQUIREMENTS**
- Work timing: Indian Night Shift (US EST hours)