Customer Experience
2 months ago
**1) **Service Delivery & data security**
- Manage enterprise servers and collocation racks and SLAs.
- Implement infrastructure monitoring tools and practices.
- Coordination with Facility Management Team for Infrastructure availability reports & BMS
reporting.
2) **Customer Support**
- Ensure quick and effective redressal of customer issues or escalations of problems in
coordination with SAM and PM team.
- Work as Service Account Manager from Nxtra for GB customers and for need based
**3) Vendor management**
- Monitor performance of vendors, outsourced partners and ensure quality standards.
- Ensure availability of desired support from vendors and OEM partners.
**4) **Visitors and DC services Feedback**
- Give Datacenter Presentation, co-ordinate with DC Infra for the seamless customer visits.
- Take customer feedback in the defined format and forward the feedback to the central SPOC.
**5) **Capacity Management**
- Design and deploy dashboards for monitoring capacity availability and utilization of various DC
Products.Identify and generate a report on capacity utilization for review by the management.
- Tracking existing network inventory of all Datacenter locations including all network elements,
their connectivity configurations and periodic update of the same
- Keep a track of annual maintenance contracts of all IT infrastructure elements across Datacenter
locations.
**6) **Support functions**
- Extend support to sales and marketing for Customer visits to Datacenter facilities.
- Facilitate effective MIS generation and ensure monthly reporting to all customers or as per SLA
- Implement and retain customer in the manage services and colo domain.
- Provide monthly report to Revenue assurance department for customer deployed at
Datacenter.
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Customer Experience
1 month ago
Chennai, India Airtel Full time1)Service Delivery & data security· Manage enterprise servers and collocation racks and SLAs.· Implement infrastructure monitoring tools and practices.· Coordination with Facility Management Team for Infrastructure availability reports & BMSreporting.2)Customer Support· Ensure quick and effective redressal of customer issues or escalations of problems...
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Customer Experience
2 months ago
chennai, India Airtel Full time1) Service Delivery & data security · Manage enterprise servers and collocation racks and SLAs. · Implement infrastructure monitoring tools and practices. · Coordination with Facility Management Team for Infrastructure availability reports & BMS reporting. 2) Customer Support · Ensure quick and effective redressal of...
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Customer Experience
2 months ago
Chennai, India Airtel Full time1) Service Delivery & data security · Manage enterprise servers and collocation racks and SLAs. · Implement infrastructure monitoring tools and practices. · Coordination with Facility Management Team for Infrastructure availability reports & BMS reporting. 2) Customer Support · Ensure quick and effective redressal of customer issues...
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Banker-customer Experience
1 month ago
Chennai, India IDFC FIRST Bank Full timeRole/Job TitleBanker-Customer Experience Business - Retail Banking **Function/ Department**: 'Branch Banking Job Purpose The role entails providing best in-class customer service to become their banking partner of choice through efficient and cost effective customer engagement. The role bearer would be responsible for client engagement, customer service,...
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Customer Experience Executive
2 weeks ago
Chennai, India Equiniti Full timeManagement Level I Customer Experience Executive Team : CEC - UK Reports to: Team Leader Role To assist shareholders buying and selling shares in accordance with predetermined procedures and service standards under appropriate guidance and direction. Also supporting customer queries. Business Function EQ India Operations team work closely with the EQ...
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Customer Experience Executive
3 days ago
Chennai, India Equiniti Full timeManagement Level I **Customer Experience Executive**: **Team **:CEC - US **Reports to**:Team Leader **Role**: To assist shareholders buying and selling shares in accordance with predetermined procedures and service standards under appropriate guidance and direction. Also supporting customer queries. **Business Function**: EQ India Operations team work...
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Customer Experience Executive
1 week ago
Chennai, India Equiniti Full timeManagement Level I Role Specification - Equiniti India - Operations Title Customer Experience Executive Area Equiniti India - Operations Date Reports to Team Leader Job Purpose To assist shareholders buying and selling shares in accordance with predetermined procedures and service standards under appropriate guidance and direction Core...
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Chief Manager
5 days ago
chennai, India Saaki Argus & Averil Consulting Full timeOur client is leading Non Banking Financial Service provider, looking to hire Chief Manager to lead Customer Experience function based in Chennai. Purpose of the role: Design customer interaction to deliver experiences based on the brand’s promise Deliver consistent and similar experience across all touch points Customer communication for new...
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Chief Manager
5 days ago
Chennai, India Saaki Argus & Averil Consulting Full timeOur client is leading Non Banking Financial Service provider, looking to hire Chief Manager to lead Customer Experience function based in Chennai. Purpose of the role: Design customer interaction to deliver experiences based on the brand’s promise Deliver consistent and similar experience across all touch points Customer communication for new products...
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Customer Experience Tester-Lead
1 month ago
chennai, India Tekwissen India Full timeOverview: TekWissen Group isa workforce management provider throughout the India and many othercountries in the world. The below job opportunity is one of Ourclients which is a leading Digital solution company for Business ITsolutions. Position:Customer Experience TesterLead Location: Chennai Job Type: Full Time Work Type: Onsite ...
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Customer Experience Representative- Cisco
1 week ago
Chennai, India TD SYNNEX Full timeJob Purpose: To support customers as they transition from sales prospects to active users of products. They're focused on customer loyalty and building close long-term client relationships, and often stay with the same customers as long as they continue to work with your business:Responds to inquiries.Expedites critical orders.Communicates...
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Customer Experience Representative- Cisco
3 days ago
Chennai, India Tech Data Advanced Private Limited Full timeJob Purpose:Â Â Â To support customers as they transition from sales prospects to active users of products. They're focused on customer loyalty and building close long-term client relationships, and often stay with the same customers as long as they continue to work with your business:Responds to inquiries.Expedites critical orders.Communicates...
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Customer Experience Representative- Cisco
1 week ago
Chennai, India TD SYNNEX Full timeJob Purpose: To support customers as they transition from sales prospects to active users of products. They're focused on customer loyalty and building close long-term client relationships, and often stay with the same customers as long as they continue to work with your business:Responds to inquiries.Expedites critical orders.Communicates...
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Customer Experience Executive
2 weeks ago
Chennai, Tamil Nadu, India Equiniti Full timeManagement Level I **Customer Experience Executive**: **Team **:CEC - US **Reports to**:Team Leader **Role**: To assist shareholders buying and selling shares in accordance with predetermined procedures and service standards under appropriate guidance and direction. Also supporting customer queries. **Business Function**: EQ India Operations team work...
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Customer Experience Manager- Cisco
7 days ago
Chennai, India TD SYNNEX Full timeJob Purpose:The manager of customer success leads the customer success teams and is responsible for the growth, development and success of our customer success missions. The manager will connect with key decision makers and stakeholders and oversee all communications between the stakeholder and internal teams to ensure successful service delivery and mission...
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Developer II
2 months ago
Chennai, India Expeditors Full timeJob Description The Java Developer is a key role on a collaborative project team, which is responsible for the design and production of our core business systems. These systems satisfy customer and organizational business requirements and provide solutions that enable the organization to achieve its goals. The developer understands business problems...
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Developer II
2 months ago
chennai, India Expeditors Full timeJob DescriptionThe Java Developer is a key role on a collaborative project team, which is responsible for the design and production of our core business systems. These systems satisfy customer and organizational business requirements and provide solutions that enable the organization to achieve its goals. The developer understands business problems and...
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Developer II
2 months ago
Chennai, India Expeditors Full timeJob DescriptionThe Java Developer is a key role on a collaborative project team, which is responsible for the design and production of our core business systems. These systems satisfy customer and organizational business requirements and provide solutions that enable the organization to achieve its goals. The developer understands business problems and...
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Developer II
1 month ago
Chennai, India Expeditors Full timeJob DescriptionThe Java Developer is a key role on a collaborative project team, which is responsible for the design and production of our core business systems. These systems satisfy customer and organizational business requirements and provide solutions that enable the organization to achieve its goals. The developer understands business problems and...
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Head Marketing Communication
19 hours ago
chennai, India TVS Supply Chain Solutions Full timeRole & Responsibilities To design and deliver the marketing & communication strategy. To sustain and grow brand equity amongst clients, within the company, industry and the media. Drive a culture shift of customer centricity in the organisation – across all divisions. Increase customer satisfaction through timely & quality closure of open items and...