Associate

1 week ago


Gurugram Haryana, India Genpact Full time

_Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI._

**_ _**
- Position Overview:_
- As a Fraud Chargeback Associate, your role will be focused on processing cardholder dispute transactions within established card network (Visa, Mastercard, Discover, AMEX, etc.) guidelines, and in alignment with federal rules and regulations. A Fraud Chargeback Associate ensures disputes and recovery efforts are processed within business parameters mitigate financial losses._

**_ _**
- Key Responsibilities:_
- _Handle all aspects of the dispute process in compliance with established card network mandates, federal and state rules and regulations._
- _Review, research and initiate dispute inquiries from cardholders, financial institutions, and internal departments for the client._
- _Ensure compliance with all federal and state regulations to resolve billing errors (including all aspects of Reg E and Z)._
- _Handle Omni Channel inquiries from cardholders, financial institutions, and internal departments regarding disputes within established SLAs._
- _Timely escalation as required to the appropriate resource issues that are unable to be resolved by the agent._
- _Handles/resolves non-posted items, retrieval projects and authorization chargebacks._
- _Meets the standards of the job, such as KPIs, quality standards, and adherence to schedule._
- _Other related duties assigned as needed._

**_ _**
- Qualifications_
- Minimum qualifications_
- _High school diploma or GED._
- _At least one year or call center, fraud, or banking experience._
- _Flexibility of shifts and to work overtime hours as per business requirements._
- Competencies_
- _Effective verbal and written communication skills._
- _Excellent customer service skills that build high levels of customer satisfaction._
- _Detail-oriented with good organizational skills._
- _Ability to manage multiple tasks in a fast-paced environment._
- _Ability to work both independently and in a team environment._
- _Ability to maintain confidentiality._

**_
Job_**_Process Associate_

**_ Primary Location_**_India-Gurugram_

**_ Schedule_**_Full-time_

**_ Education Level_**_Bachelor's / Graduation / Equivalent_

**_ Job Posting_**_Dec 27, 2024, 3:12:13 AM_

**_ Unposting Date_**_Ongoing_
- Master Skills List_Operations_
- Job Category_Full Time_


  • Advance Associate

    1 month ago


    Gurugram, Haryana, India Rambøll Full time

    **Company Description**: **Inviting bright minds** Do you want to push the boundaries of your profession and develop your excellence in an open, collaborative and empowering culture? We work to create a sustainable future and our inspiring projects and innovative solutions aim to set the standard among our peers. You will join a global company that has been...

  • Marketing Associate

    7 months ago


    Gurugram, Haryana, India ANS Commerce Full time

    Role: Marketing Associate - Full Time (Gurgaon) Marketing Associate -personnel, who: Ping us if you have1-2 years of experience as a Marketing associate or similar thing.Good experience with MS-office tools (particularly MS-Excel)Excellent listening and presentation skillsStrong verbal and written communicationHigh Work-ethics: Results-driven,...


  • Gurugram, Haryana, India Acuity Knowledge Partners Full time

    **Group Company**: Acuity Knowledge Services (India) Private Limited **Designation**: Associate (ASSO_105A_2.2), Associate (ASSO_106A_2.2), Associate (ASSO_104A_2.2), Associate (ASSO_103A_2.2), Associate (ASSO_101A_2.2), Associate (ASSO_102A_2.2), Associate (ASSO_107A_2.2), Associate (ASSO_401A_2.2), Associate (ASSO_105F_2.2) **Office Location**: Udyog...

  • Associate, Surveys

    6 months ago


    Gurugram, Haryana, India Gerson Lehrman Group Full time

    **Research Associate, Network Surveys** GLG is seeking a Research Associate (AKA Research Executive) to support the growth of our Network Surveys product in EMEA. This is a market research and project management role where the associate will manage their own projects with responsibility for most stages in the survey lifecycle. The Research Associate will...

  • Associate, Surveys

    6 months ago


    Gurugram, Haryana, India Gerson Lehrman Group Full time

    **Research Associate, Network Surveys** GLG is seeking a Research Associate (AKA Research Executive) to support the growth of our Network Surveys product in EMEA. This is a market research and project management role where the associate will manage their own projects with responsibility for most stages in the survey lifecycle. The Research Associate will...

  • Associate

    7 months ago


    Gurugram, Haryana, India Acuity Knowledge Partners Full time

    **Group Company**: Acuity Knowledge Services (India) Private Limited **Designation**: Associate **Office Location**: Udyog Vihar Phase II Gurgaon (106) **Position description**: A team-member, undertaking limited range of technical tasks. Follows defined procedures and receives direction regarding work priorities. Is in the process of acquiring skills and...

  • Sales Associate

    7 months ago


    Gurugram, Haryana, India Kaizen Prospecting LLP Full time

    **Company Description** Kaizen Prospecting LLP is a Business Process Outsourcing (BPO) firm based in New Delhi. Our range of services includes outbound sales, specialized projects in student loans and debt settlement, and backend operations in the healthcare industry. We constantly strive for improvement in our client-centric solutions to achieve success...

  • Associate

    4 months ago


    Gurugram, Haryana, India Wipro Limited Full time

    Gurugram, India - DOP - 3103842 **Job Description**: **Associate** **Job Information** **Job Title** Associate**Org Role** **Business Unit** India Human Captial Management (HCM)**Service Delivery Model (SDM)** 9 - Workforce Adminstration (WFA) & talent ; 10 - Payroll**Org Level** AA ( Entry)**Scope** **Summary** The Associate is responsible for...

  • Associate

    7 months ago


    Gurugram, Haryana, India Wipro Limited Full time

    Gurugram, India - DOP - 3071298 **Job Description**: **Associate** **Job Information** **Job Title** Associate **Org Role** **Business Unit** India Human Captial Management (HCM) **Service Delivery Model (SDM)** 9 - Workforce Adminstration (WFA) & talent ; 10 - Payroll **Org Level** AA ( Entry) **Scope** **Summary** The Associate is responsible...


  • Gurugram, Haryana, India Gerson Lehrman Group Full time

    every sector. We bring the power of insight to every great professional decision. We are seeking an Associate to support GLG’s business in Americas/EMEA, in Gurugram office. Associates are the engine behind GLG’s Insight Network, the world’s largest and most varied source of first-hand expertise. The Associate role is a fast-paced, expert-facing role...


  • Gurugram, Haryana, India Gerson Lehrman Group Full time

    Gurugram - Client Solutions Associate Job Summary We are seeking an Associate to support GLG’s business in Americas/EMEA, in Gurugram office. Associates are the engine behind GLG’s Insight Network, the world’s largest and most varied source of first-hand expertise. The Associate role is a fast-paced, expert-facing role driving business forward...


  • Gurugram, Haryana, India Gerson Lehrman Group Full time

    Gurugram Client Solutions Associate - Recruitment Job Summary every sector. We bring the power of insight to every great professional decision. We are seeking an Associate to support GLG’s business in Americas/EMEA, in Gurugram office. Associates are the engine behind GLG’s Insight Network, the world’s largest and most varied source of...

  • Treasury Associate

    6 months ago


    Gurugram, Haryana, India NatWest Group Full time

    Treasury, Finance Treasury Associate - Gurugram, India- Permanent- Full Time#R-00229642

  • Economics Associate

    7 months ago


    Gurugram, Haryana, India NatWest Group Full time

    Strategy, Business Strategy & Delivery Economics Associate - Gurugram, India- Permanent- Full Time#R-00232577


  • Gurugram, Haryana, India Teleperformance Full time

    Walk-in Interview for Customer Support Associate - Voice Process at Teleperformance Job Title : Customer Support Associate - Inbound Voice Process Location: gurgoan, Haryana CTC : Up to 20k PM Qualification: Fresh Graduates. Freshers both can Apply Working Hours: 9-hour shift Work Days: 6 days working with one rotational week off No Night Shifts for...

  • Project Associate

    7 months ago


    Gurugram, Haryana, India Sikarwar softwares pvt ltd Full time

    **Company** **Description** Sikarwar Softwares Private Limited is an innovative company located in Gurugram. We specialize in providing digital services related to web development, android/iOS development, and digital marketing. Our experienced and passionate team is dedicated to helping our clients plan and execute their projects, whether they are new or...


  • Gurugram, Haryana, India NatWest Group Full time

    Regulatory Control & Data Management, Finance Regulatory Control Associate - Gurugram, India- Permanent- Full Time#R-00236116 Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. - This role is based in India and as such all normal working days must...

  • Associate- Onboarding

    6 months ago


    Gurugram, Haryana, India CSC (Corporation Service Company) Full time

    The Onboarding Associate will conduct Client Onboarding for various jurisdictions, file reviews to confirm that all Customer/ Client Due Diligence (CDD) and Know Your Customer/ Client (KYC) documentation is in hand and up to date, identifying where gaps exist and remediation is required; ensuring that the organization is in compliance with regulatory...

  • Associate Recruiter

    4 months ago


    Gurugram, Haryana, India IPA INDUS PARKING SERVICES PRIVATE LIMITED Full time

    Indus Parking Services (IPS) is an emerging parking enforcement company located in the heart of Gurugram, India. We are a team of focused, determined, and enthusiastic professionals with expertise in managing parking spaces. We can deter unauthorized parking in commercial property, residential areas, and other places. Indus Parking Services takes care of the...

  • Associate Recruiter

    3 months ago


    Gurugram, Haryana, India IPA INDUS PARKING SERVICES PRIVATE LIMITED Full time

    Indus Parking Services (IPS) is an emerging parking enforcement company located in the heart of Gurugram, India. We are a team of focused, determined, and enthusiastic professionals with expertise in managing parking spaces. We can deter unauthorized parking in commercial property, residential areas, and other places. Indus Parking Services takes care of the...